Case Study | Technology
Modernizing Inmate Communication Systems
Delivering secure, AI-enabled communications that improved compliance efficiency, strengthened security, and built trust for families and facilities.
Overview
A leading corrections technology provider needed to modernize inmate-family communications while preserving consent, security, and regulatory compliance. 10Pearls delivered an AWS-native communications platform that elevates call quality, enables secure real-time messaging and video, auto-transcribes conversations for auditability, and strengthens login security with facial verification.
Accelerated compliance reviews
with automation & AI
Enhanced call reliability
& user experience across facilities
Challenge
The existing communication infrastructure across correctional facilities suffered from poor call quality, unreliable connections, and no secure way to exchange real-time messages or video. Compliance officers were forced to manually review hours of conversations due to the lack of searchable transcripts or automated alerts, which slowed investigations and increased operational costs. Moreover, the system’s weak authentication mechanisms left facilities vulnerable to unauthorized logins and potential misuse, compromising both inmate privacy and institutional security.
Solution
10Pearls modernized the client’s inmate communication platform with a secure, AWS-native solution that balanced compliance, security, and usability. The system leveraged Amazon Chime SDK to power reliable voice, video, and in-app messaging, giving inmates and families a more seamless communication experience. Amazon Transcribe automatically converted calls into searchable transcripts, while Amazon Bedrock summarized conversations, flagged compliance concerns, and accelerated review processes—dramatically reducing manual workloads. To strengthen security, Amazon Rekognition introduced biometric login verification, preventing unauthorized access. Together, these enhancements not only modernized legacy infrastructure but also improved operational efficiency, enhanced user trust, and reduced compliance risks across correctional facilities.
Customer
Corrections technology provider
Services
tech stack
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