User Experience

An intense focus on customer experience is the surest path to business success.

We will build your prototype in weeks—not months

Using a combination of low-tech (whiteboarding, wireframing, journey mapping) and high-tech (eye-tracking and biometric response measurement) methods, we uncover deep insights about your customers.

USER RESEARCH

Using lean experiments, design thinking, and research methods rooted in psychology and neuroscience, we identify your target audience and uncover critical insights about your customers quickly and efficiently.

UNIFIED EXPERIENCES

Each touchpoint is an opportunity to foster customer loyalty (or damage it). Our experts in customer journey mapping and service design help you create a seamless experience across digital channels.

PROTOTYPE

Using an iterative approach and our proven design sprint process, we build prototypes to test with real customers. This low-risk, high-value strategy gives your team the validation it needs before making a major investment.

STRATEGY & IDEATION

We work with your stakeholders to create clarity and alignment. Using efficient methodologies, we ensure that your entire team is in sync with one another and with your customer’s needs.

  • Service design
  • Customer journey mapping
  • Opportunity mapping
  • Competitive analysis
  • Market analysis
  • Stakeholder alignment workshops
  • Audience segmentation
  • Customer personas
  • Market analysis
  • Stakeholder workshops
  • Audience segmentation
  • Customer personas

STRATEGY & IDEATION

We work with your stakeholders to create clarity and alignment. Using efficient methodologies, we ensure that your entire team is in sync with one another and with your customer’s needs.

  • Service design
  • Customer journey mapping
  • Opportunity mapping
  • Competitive analysis
  • Market analysis
  • Stakeholder alignment workshops
  • Audience segmentation
  • Customer personas
  • Market analysis
  • Stakeholder workshops
  • Audience segmentation
  • Customer personas

USER RESEARCH

We use lean experiments and psychology-infused methods to quickly uncover what your customers really want: their pain points, purchasing behaviors, inflection points, opinions of your brand.

  • Contextual inquiries
  • Customer interviews
  • Biometric response measurement
  • Eye-tracking
  • Focus groups
  • Diary studies
  • Prototyping
  • Usability testing

HUMAN-CENTRIC DESIGN

Using an iterative approach, we help your prioritize features so that you can get to market quickly. Our team of experts is prepared to design, build, deploy and maintain mobile apps, web apps, custom software, and internal portals.

  • Wireframing
  • Design sprints
  • Customer engagement strategy
  • UX/UI
  • Collaborative design
  • Deployment strategy

Ready to Get Started?