An intense focus on customer experience is the surest path to business success.

Using a combination of low-tech (whiteboarding, wireframing, journey mapping) and high-tech (eye-tracking and biometric response measurement) methods, we uncover deep insights about your customers. Armed with a clear understanding of their needs, we help our clients create engaging, compelling experiences that drive loyalty and retention. 

Customer Research

Using lean experiments, design thinking, and research methods rooted in psychology and neuroscience, we identify your target audience and uncover critical insights about your customers quickly and efficiently.

Unified Experiences

Each touchpoint is an opportunity to foster customer loyalty (or damage it). Our experts in customer journey mapping and service design help you create a seamless experience across digital channels.


Using an iterative approach and our proven design sprint process, we build prototypes to test with real customers. This low-risk, high-value strategy gives your team the validation it needs before making a major investment.

10Pearls’ Design Sprint jumpstarts product design, validates product
direction, and delivers a tested, buildable prototype in weeks—not months.


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QA and Security

Quality assurance ensures a product meets requirements and is free of mistakes. Inadequate QA is dangerous because every software defect presents a security risk. The risk may be a lack of user acceptance, or a potential vulnerability that can be exploited by hackers. Fortunately, the mechanisms used by QA to prevent software defects can simultaneously increase software security assurance.

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Ransomware Prevention Tips

Ransomware is making criminals rich. Untraceable currencies such as bitcoin have limited the risk that these criminals have in profiting from their activity. As a result, ransomware attacks will continue to accelerate, and the attacks themselves will become more complex. The following brief details how ransomware can be prevented, detected, and remediated.

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Mobile Security without Sacrificing Speed

Speed wins the marketplace, and that’s especially true for mobile apps. If you can’t get from concept to version 1 quick enough, someone will beat you to it. The question becomes, how can you worry about mobile security when you’re so worried about speed to market? Is safety just as important as speed?

We focus on security early, integrate security into all processes, and enable continued testing and improvement after release.

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Strategy & Ideation


We work with your stakeholders to create clarity and alignment. Using workshops, research, and a series of lean, efficient methodologies, we ensure that your entire team is in sync with one another and with your customers' needs.


  • Service design
  • Customer journey mapping
  • Opportunity mapping
  • Competitive analysis
  • Market analysis
  • Stakeholder alignment workshops
  • Audience segmentation
  • Customer personas

User Research


Do you know what your customers truly want -- or are you just guessing? We use lean experiments and psychology-infused methods to quickly uncover what your customers really want: their pain points, purchasing behaviors, inflection points, opinions of your brand. If you have a question about your customers, we can help you answer it.


  • Contextual inquiries
  • Customer interviews
  • Biometric response measurement
  • Eye-tracking
  • Focus groups
  • Diary studies
  • Prototyping
  • Usability testing

Human-Centric Design


We leverage our user research to create mesmerizing customer experiences and captivating designs for your digital products. Using an iterative approach, we help your prioritize features so that you can get to market quickly. Our team of experts is prepared to design, build, deploy and maintain mobile apps, web apps, custom software, and internal portals. 


  • Wireframing
  • Design sprints
  • Collaborative design
  • UX/UI
  • Deployment strategy
  • Customer engagement strategy

We help our clients create secure, engaging, revenue-driving digital experiences for their customers. Contact us today to learn how we can help.


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