Accelerating Care Delivery with Intelligent Automation

Driving patient engagement, data visibility, and operational efficiency with Salesforce.

Overview

A leading healthcare provider sought to modernize patient engagement and streamline operations across care divisions. 10Pearls implemented a connected Salesforce ecosystem to unify workflows, automate communication, and enhance data visibility.

5K+ patient encounters
integrated with EMR system

26K+ support cases
managed through
automation

Unified insights
via data integration

Challenge

Multiple disjointed systems across occupational medicine and aftercare divisions limited visibility into patient journeys and slowed operational processes. Manual data handling and disconnected portals hindered communication between patients, providers, and employers—impacting service efficiency and patient satisfaction.

Solution

10Pearls architected and deployed a unified Salesforce ecosystem to drive efficiency, scalability, and engagement across the healthcare organization. Using Health Cloud, we developed a custom interface that gave aftercare teams a complete, real-time patient view, improving coordination and accelerating follow-ups.

Through Experience Cloud, we built a secure self-service portal that automated service requests, visit approvals, and results delivery—reducing manual overhead and improving responsiveness. Marketing Cloud automated communication and engagement campaigns, leveraging Einstein Engagement Scoring to personalize interactions and strengthen patient and provider relationships. Marketing Cloud Personalization enabled real-time personalization, delivering tailored experiences that increased satisfaction and retention.

These Salesforce solutions eliminated data silos, enhanced operational visibility, and created a scalable digital foundation that improved patient engagement, optimized workforce productivity, and accelerated enterprise growth.

Customer

Healthcare provider

Services

AI consulting
Business process automation
Cloud
Custom software development
Data & analytics
Modernization
Strategy & consulting
User experience

tech stack

Einstein Automation
Einstein Engagement Scoring
Einstein AI
Experience Cloud
Health Cloud
Marketing Cloud Personalization
Marketing Cloud
Salesforce Flow

Related case studies

Healthcare

Improving Platform Reliability with Real-Time Monitoring

Real-time monitoring improved ServiceNow platform reliability with better device tracking, centralized support, and stronger operational visibility.

Healthcare

Modernizing Service Operations with ServiceNow CSM

A customized ServiceNow CSM solution streamlined healthcare case management, improved agent productivity, and created a more scalable service model.

Artificial Intelligence

Accelerating Clinical Knowledge Delivery with AI

An AI-powered knowledge delivery solution helped clinical teams access the right information faster, improving speed, accuracy, and decision support.

AWS

Improving Speed & Security Across Health Systems

Health system modernization improved speed, strengthened security, and created a more dependable digital experience across critical operations.

AWS

Transforming Diabetes Care with Cloud AI

Cloud AI transformed diabetes care with a scalable event-driven platform that cut infrastructure costs, reduced incidents, and improved response times.

Artificial Intelligence

Enhancing Claims Intelligence with AI Analytics

AI-powered claims intelligence improved visibility, sped decisions, and helped teams uncover patterns faster for smarter, more accurate claims operations.

Artificial Intelligence

Improving Patients Engagement With Conversational AI

10Pearls helped healthcare providers improve patient engagement with conversational AI that automated follow-ups, reduced clinician workload, and sped up care responses.

.Net

Medical Device Tracking

10Pearls modernized medical device tracking with real-time asset visibility, smarter inventory management, and faster field service decisions.

Healthcare

MSK Telemedicine Platform

A personalized MSK telemedicine platform improved plan adherence by 55%, reduced surgical referrals by 89%, and transformed patient care.

Appian

Centralizing Electronic Health Records

A centralized EHR platform gave clinicians a single source of truth, reducing admin costs by 10% and improving care delivery.

Ready to get started?

Contact us today to learn how we can transform your products or ideas into scalable solutions that drive business value and growth.