Case Study | Healthtech
Modernizing medical Device Tracking
Empowering field service teams with real-time, precise modeling and practical insights for optimal customer support and enhanced operational effectiveness.
Overview
A global leader in medical technology, specializing in diagnostic and medical imaging solutions, needed a web and mobile application to equip their field services team with real-time, accurate asset tracking and modeling to address inefficiencies in operations and patient support. 10Pearls developed a custom solution that streamlines asset monitoring, enhances data accuracy, and empowers field teams with real-time insights for optimized operations and informed decision-making.
Enhanced data accuracy
with automated inventory management
Optimized resource utilization
with real-time insights and integrations
Challenge
Field service teams were struggling with outdated and inaccurate asset information, hindering their ability to provide timely and effective patient support. The lack of real-time data and actionable insights was resulting in operational bottlenecks and reduced service quality. Fragmented systems were complicating data flow and communication, leading to operational delays and limited scalability. These issues were impacting patient satisfaction and reducing productivity.
Solution
We developed a custom web and mobile solution featuring a digital twin and an integrated inventory management system, powered by Oracle’s cloud environment. The solution was designed to streamline asset monitoring and deliver real-time functional insights for enhanced patient care. We leveraged Oracle’s cloud efficiencies and enterprise-grade infrastructure to accelerate the deployment, achieving production in just 3 months and supporting 10,000 field installations.
The solution incorporates automated features to minimize errors and improve data accuracy. Seamless integration of the Oracle-based backend and the Salesforce Field Service Cloud-based mobile app optimizes field operations, enabling on-the-go updates and efficient data management. The platform supports data-driven upsell and cross-sell opportunities, empowering teams to make informed business decisions based on the current state of medical assets. Secure authentication methods complement Oracle’s strong data security, while the integrated ecosystem facilitates smooth communication across multiple platforms.
Customer
Medical technology company – Diagnostic and imaging solutions
Services
Tech stack
- Salesforce
- .NET
- Oracle
Related case studies
Healthcare
Improving Platform Reliability with Real-Time Monitoring
Real-time monitoring improved ServiceNow platform reliability with better device tracking, centralized support, and stronger operational visibility.
Healthcare
Modernizing Service Operations with ServiceNow CSM
A customized ServiceNow CSM solution streamlined healthcare case management, improved agent productivity, and created a more scalable service model.
Artificial Intelligence
Accelerating Clinical Knowledge Delivery with AI
An AI-powered knowledge delivery solution helped clinical teams access the right information faster, improving speed, accuracy, and decision support.
AWS
Improving Speed & Security Across Health Systems
Health system modernization improved speed, strengthened security, and created a more dependable digital experience across critical operations.
Healthcare
Accelerating Care Delivery with Intelligent Automation
Disjointed healthcare workflows were unified with intelligent automation, improving patient journeys, communication, and operational efficiency.
AWS
Transforming Diabetes Care with Cloud AI
Cloud AI transformed diabetes care with a scalable event-driven platform that cut infrastructure costs, reduced incidents, and improved response times.
Artificial Intelligence
Enhancing Claims Intelligence with AI Analytics
AI-powered claims intelligence improved visibility, sped decisions, and helped teams uncover patterns faster for smarter, more accurate claims operations.
Artificial Intelligence
Improving Patients Engagement With Conversational AI
10Pearls helped healthcare providers improve patient engagement with conversational AI that automated follow-ups, reduced clinician workload, and sped up care responses.
Healthcare
MSK Telemedicine Platform
A personalized MSK telemedicine platform improved plan adherence by 55%, reduced surgical referrals by 89%, and transformed patient care.
Appian
Centralizing Electronic Health Records
A centralized EHR platform gave clinicians a single source of truth, reducing admin costs by 10% and improving care delivery.
Ready to get started?
Contact us today to learn how we can transform your products or ideas into scalable solutions that drive business value and growth.