Case Study | Telecom
Building A Scalable Self-Service Platform for Telecom Subscribers
Delivering a scalable mobile self-service platform that streamlines account management and supports growing telecom subscriber demand.
Overview
Nextel, a mobile telecommunications carrier with over 4 million subscribers, faced a rapidly expanding subscriber base and needed a scalable mobile app to help customers manage their accounts independently. 10Pearls developed a fully integrated mobile self-service platform, enabling seamless account management.
Over 4 million users supported
with new mobile app
Full interoperability
with telecom backend systems
Challenge
Rapid subscriber growth increased demand for digital self-service capabilities, putting pressure on the organization to deliver a mobile application that could support high user volumes while improving the customer experience. The company needed to quickly develop a scalable mobile solution that allowed subscribers to manage accounts, add funds, and access billing information without relying on traditional support channels.
Solution
10Pearls developed a fully integrated mobile self-service application using an agile development approach to accelerate delivery and support growing subscriber demand. The platform introduced in-app e-commerce capabilities, enabling users to add funds and manage their accounts directly from their mobile devices. By integrating the application with existing telecom systems, the solution streamlined account management, supported paperless billing, and delivered a seamless digital experience for subscribers.
Customer
Mobile telecom operator
Services
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