Case Study | Telecom
Standardizing Revenue Assurance Across Global Operations
Creating a centralized revenue assurance framework that improves oversight and accelerates recovery of revenue leakage.
Overview
A multinational telecom provider faced growing challenges tracking and addressing revenue leakage across its global Operating Companies (OpCos), limiting visibility and slowing remediation. 10Pearls developed an automated, centralized framework that streamlined leakage management and strengthened revenue protection.
$1.5 billion
in protected revenue
100% OpCo
platform adoption
140% YoY increase
in recovered leakage
Challenge
The manual revenue leakage tracking across the telecom provider’s global OpCos created fragmented processes with limited visibility into revenue exposures. Inconsistent reporting frameworks and siloed operational workflows made it difficult for the Revenue & Fraud Management team to accurately track, measure, and prioritize leakage issues across markets. This resulted in slow and resource-intensive remediation efforts, which increased operational costs and left significant exposure across the organization.
Solution
10Pearls analyzed and mapped the existing revenue assurances processes to effectively design and implement a consolidated, automated framework for revenue leakage management across all OpCos. This group-wide solution centralized leakage tracking, measurement, and reporting, enabling OpCos to seamlessly raise, manage, measure, and resolve issues while providing the Revenue & Fraud Management team with greater visibility into exposures. The platform streamlined workflows, improved cross-OpCo alignment, reduced operational costs, and strengthened revenue protection across the telecom ecosystem.
Customer
Multinational telecom provider
Services
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