Case Study | Telecom
Automating Order Management to Reduce Revenue Leakage
Delivering a zero-touch ordering experience that improves fulfillment accuracy and operational visibility across the order lifecycle.
Overview
A global telecom leader was experiencing high order fallout rates and revenue leakage due to fragmented order management processes. 10Pearls implemented a zero-touch order assurance solution that automated workflows and integrated key enterprise systems to deliver real-time insights across the order lifecycle.
80% reduction
in order fall-out rate
75% improvement
on onboarding rates
Over $1.7M saved
in billing operations
Challenge
The order management process relied heavily on manual workflows and disconnected systems, resulting in incomplete order data, fulfillment delays, and high operational costs. Without clear visibility into order lifecycle performance, teams struggled to identify bottlenecks, reduce fallout rates, or proactively address revenue leakage. This lack of insight made it difficult for leadership to optimize processes and scale operations efficiently across markets.
Solution
10Pearls implemented a global order assurance framework to streamline onboarding processes and improve visibility across the order lifecycle. The solution introduced automated order validation, catalog and inventory management, and a digital B2B2X ordering experience integrated with Salesforce CRM, Amdocs Billing, supply chain, and service management systems through real-time APIs. By connecting previously fragmented systems and automating key workflows, the organization gained end-to-end operational insight, reduced manual intervention, and improved order fulfillment efficiency across markets.
Customer
Global telecom leader
Services
Business Process Orchestration
Custom Software Development
Data Analytics
Enterprise App Development
Web App Development
Tech stack
Salesforce CRM
Amdocs Billing
REST APIs
Related case studies
Telecom
Building A Scalable Self-Service Platform for Telecom Subscribers
See how Nextel launched a scalable telecom self-service platform that enables seamless account management and supports a growing subscriber base.
BPO
Accelerating Customer Onboarding with Automation | 10Pearls
Learn how a telecom provider streamlined customer onboarding through automation, improving workflow efficiency, operational visibility, and scalability.
BPO
Standardizing Revenue Assurance Across Global Operations
Explore how a telecom provider implemented a centralized revenue assurance framework to improve oversight, streamline operations, and protect revenue.
Ready to get started?
Contact us today to learn how we can transform your products or ideas into scalable solutions that drive business value and growth.