Case Study | Telecom
Accelerating Customer Onboarding with Automation
Automating telecom onboarding workflows to eliminate inefficiencies, accelerate processing, and deliver real-time visibility into operational performance.
Overview
A global telecom leader was struggling with incomplete and inconsistent order form data, which was limiting the organization’s ability to identify bottlenecks across the onboarding process. 10Pearls implemented a streamlined workflow management solution, providing greater data accuracy and real-time visibility into process performance.
Millions saved
in operational costs
325% increase
in onboarding volume
92% reduction
in processing time
Challenge
Inefficient and delayed onboarding processes in the IoT division were hindering the company’s ability to scale within the global CSP. Limited visibility into bottlenecks, coupled with inaccurate and incomplete order data, prevented the company from targeting key areas for improvement. These issues slowed customer acquisition, reduced operational efficiency, and weakened the company’s competitive position in the rapidly expanding IoT market, ultimately impacting revenue growth and customer satisfaction.
Solution
10Pearls transformed the onboarding and workflow management processes by integrating Salesforce, Amdocs Billing, and local fulfillment tools into a cohesive, unified system. This integration effectively eliminated manual inefficiencies, significantly reducing the time and resources required for onboarding. By consolidating these platforms, management gained access to valuable, actionable insights into process performance, enabling data-driven decision-making. The enhanced visibility provided by the unified system facilitated the rapid identification of bottlenecks and areas for optimization, leading to a smoother, more efficient onboarding experience for new customers. The company improved operational efficiency, accelerated customer acquisition, and positioned itself for sustained growth in the competitive IoT market.
Customer
Global telecom leader
Services
Custom Software Development
Business Process Orchestration
Data Analytics
Enterprise App Development
Technology Strategy
Tech stack
Salesforce CRM
REST APIs
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