Case Study | Telecom
Enhancing Customer Engagement with Mobile Account Management
Innovating user experience with a mobile self-service platform that enables digital account management.
Overview
A leading satellite internet provider needed a mobile app that would allow customers to monitor usage and purchase additional bandwidth. 10Pearls designed and developed a customer-facing mobile platform that streamlined account management and delivered deeper customer insights through integrated analytics.
Improved revenue growth
with in-app purchases
Improved customer insights
through integrated analytics
Challenge
The client was facing growing demand for self-service capabilities. The project required comprehensive user research and competitive analysis to determine which features would deliver the greatest value in the first release while ensuring the application could scale with future customer engagement needs.
Solution
10Pearls designed and deployed a mobile account management application that enabled customers to purchase additional bandwidth, track usage, and manage support requests through a single digital interface. The platform incorporated seamless onboarding and authentication, encouraging user adoption while simplifying account access. Integrated analytics and customer data tools also provided the client with actionable insights into customer behavior, helping the organization better understand usage patterns and identify opportunities to enhance engagement and drive additional revenue.
Customer
Global leader in satellite internet solutions
Services
Tech stack
iOS
Android
REST APIs
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