Transforming a Fleet Services Business into a Technology Company
Improve fleet service coordination by connecting operators and service providers through AI-powered routing and digital tools for maintenance teams.
Overview
A commercial fleet services company operating a service relationship management (SRM) platform sought to transition from a services business to a technology-led model. Its platform supports heavy-duty vehicle manufacturers and connects fleet operators with service providers to manage vehicle maintenance and repairs.10Pearls supported the transformation end to end, and the resulting technology helped the company earn a place on Insights Success magazine’s list of 30 Most Innovative Companies to Watch.
Managed on the platform
Supported by the platform
Challenge
For more than a decade, the company had helped fleets manage service events and asset repairs. Shifting from a services business to a technology-led model required a fundamental change in how it built and delivered value. The new platform also had to support a wide range of business workflows and connect the parties involved in commercial vehicle maintenance.
Solution
10Pearls applied its Lean Product Accelerator™ approach to identify opportunities for automation and develop technology around the company’s operational needs. The team built a connected platform that brings fleets, service providers, and assets together through back-end APIs, white-labeled mobile apps, and web applications.
The platform uses AI-powered routing to help direct vehicles to scheduled maintenance, making it easier to plan service trips. Mechanics can scan parts through the mobile app to identify the correct components for repairs, while push notifications provide updates on service events and vehicle locations. Augmented reality tools also let users visualize maintenance locations and activities.
Top fleet services company
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