The client asked 10Pearls to create a customer-facing account management mobile app that would allow customers to buy bandwidth, create and manage support requests, and monitor usage. The self-service app would also provide the client with valuable customer insights and would integrate with several CRM, IT, and business systems.
Working under a tight deadline, 10Pearls conducted user research and a competitive analysis to prioritize features for the first release. We approached this project from the perspective of service design, determining how the mobile app would complement and integrate with existing channels of communication.
In addition to designing, building, and deploying the app, we developed a strategy for driving adoption through a simple, seamless login and onboarding experience. We also created data strategy and implemented the appropriate analytics tools to help collect customer insights. We currently manage continuous DevOps for the client and are iterating subsequent releases, providing maintenance and support, and managing their cloud environments.
TWC selected 10Pearls as their development partner to design and develop the Performance Management application.