Case Study | Fintech

Customizable Core Banking System

Enhancing accessibility to digital banking solutions for financial institutions by enabling branding and customization for customer-facing services.

Overview

A financial technology company specializing in digital banking customization for financial service providers was facing substantial drop-offs. Financial service providers found updating and customizing their financial services to be cumbersome and inefficient. 10Pearls developed an agile digital banking solution equipped with mobile-optimized features and built to seamlessly integrate with core banking, third-party, and risk mitigation services.

Revenue growth

85% increase in conversion​ rates

Competitive advantage
market exclusivity​ & multiple software patents

Challenge

As drop-off rates continued to rise, financial service providers found themselves with an inconvenient and ineffective process for updating and customizing their digital banking services. This was beginning to negatively impact user engagement because customers were forced to deal with outdated digital experiences, which ultimately led to lower conversion rates and reduced satisfaction. This lack of seamless customization was also affecting growth initiatives and diminishing the long-term value offered to clients.

Solution

10Pearls developed the foundational intellectual property for an innovative digital banking solution, which enables new account openings in under four minutes through streamlined, mobile-optimized front-end workflows, combined with robust back-end services that integrate directly with core banking systems, third-party providers, and risk mitigation services. A comprehensive admin portal empowers financial institutions to customize branding, configure promotional offers, and adapt the user experience in real-time, driving successful account acquisition and enhancing customer engagement. This agile, fully integrated platform not only improves operational efficiency but also enables financial institutions to respond swiftly to market demands and foster long-term customer loyalty.

Customer

Fintech solutions provider

Services

Tech stack

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