Case Study | Healthcare
Accelerating Care Delivery with Intelligent Automation
Driving patient engagement, data visibility, and operational efficiency with Salesforce.
Case Study | Healthcare
Driving patient engagement, data visibility, and operational efficiency with Salesforce.
A leading healthcare provider sought to modernize patient engagement and streamline operations across care divisions. 10Pearls implemented a connected Salesforce ecosystem to unify workflows, automate communication, and enhance data visibility.
5K+ patient encounters
integrated with EMR system
26K+ support cases
managed through automation
Unified insights
via data integration
Multiple disjointed systems across occupational medicine and aftercare divisions limited visibility into patient journeys and slowed operational processes. Manual data handling and disconnected portals hindered communication between patients, providers, and employers—impacting service efficiency and patient satisfaction.
10Pearls architected and deployed a unified Salesforce ecosystem to drive efficiency, scalability, and engagement across the healthcare organization. Using Health Cloud, we developed a custom interface that gave aftercare teamees a complete, real-time patient view, improving coordination and accelerating follow-ups.
Through Experience Cloud, we built a secure self-service portal that automated service requests, visit approvals, and results delivery—reducing manual overhead and improving responsiveness. Marketing Cloud automated communication and engagement campaigns, leveraging Einstein Engagement Scoring to personalize interactions and strengthen patient and provider relationships. Marketing Cloud Personalization enabled real-time personalization, delivering tailored experiences that increased satisfaction and retention.
These Salesforce solutions eliminated data silos, enhanced operational visibility, and created a scalable digital foundation that improved patient engagement, optimized workforce productivity, and accelerated enterprise growth.
Healthcare provider
AI consulting
Business process automation
Cloud
Custom software development
Data & analytics
Modernization
Strategy & consulting
User experience
Einstein Automation
Einstein Engagement Scoring
Einstein AI
Experience Cloud
Health Cloud
Marketing Cloud Personalization
Marketing Cloud
Salesforce Flow
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