Case Study | Healthtech
Medical Device Tracking
Empowering field service teams with real-time, precise modeling and practical insights for optimal customer support and enhanced operational effectiveness.
Overview
A global leader in medical technology, specializing in diagnostic and medical imaging solutions, needed a web and mobile application to equip their field services team with real-time, accurate asset tracking and modeling to address inefficiencies in operations and patient support. 10Pearls developed a custom solution that streamlines asset monitoring, enhances data accuracy, and empowers field teams with real-time insights for optimized operations and informed decision-making.
Enhanced data accuracy
with automated inventory management
Optimized resource utilization
with real-time insights and integrations
Challenge
Field service teams were struggling with outdated and inaccurate asset information, hindering their ability to provide timely and effective patient support. The lack of real-time data and actionable insights was resulting in operational bottlenecks and reduced service quality. Fragmented systems were complicating data flow and communication, leading to operational delays and limited scalability. These issues were impacting patient satisfaction and reducing productivity.
Solution
10Pearls developed a custom web and mobile solution featuring a digital asset twin and an integrated inventory management system, designed to streamline asset monitoring and deliver real-time functional insights for enhanced patient care. Achieving production in 3 months and supporting 10,000 field installations, the solution incorporates automated features to minimize errors and improve data accuracy. Seamless integration with Oracle and the Salesforce Field Service Cloud mobile app optimizes field operations, enabling on-the-go updates and efficient data management. The platform supports data-driven upsell and cross-sell opportunities, empowering teams to make informed business decisions based on the current state of medical assets. Secure authentication methods ensure robust data security, while the integrated ecosystem facilitates smooth communication across multiple platforms.
Customer
Medical technology company – Diagnostic and imaging solutions
Services
Tech stack
- Salesforce
- .NET
- Oracle
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