Case Study | Fintech
Customizable Member Portal
Driving digital transformation within the credit union industry by giving credit unions access to a marketplace of financial and fintech services through an open development platform.
Overview
Traditionally reliant on core banking providers, a group of larger credit unions were looking to gain control over their digital future but lacked the expertise to build a member portal independently. 10Pearls designed and developed a secure and customizable digital banking platform, empowering the credit unions to advance their digital offerings.
Improved member engagement
with seamless, customizable UX
Accelerated time-to-market
300% increase in deployment speed
Challenge
Credit unions reliance on third-party core banking and digital banking providers was limiting their ability to innovate and meet evolving member expectations. Without the expertise and resources to build and manage a customized digital banking portal, credit unions risk falling behind in the competitive financial services landscape, leading to decreased member satisfaction, potential member attrition, and a weakened market position. This stagnation was impacting their ability to attract new members, grow their services, and remain relevant in an increasingly digital industry.
Solution
10Pearls led the group of credit unions through the design, development, and successful capital raise for a new, independently owned digital banking platform. This innovative solution features a highly extensible and secure front-end container, capable of hosting a wide array of features and applications created by hundreds of fintech partners, offering a dynamic interface for continuous enhancement. The platform also includes a dedicated credit union and developer portal, which enables seamless branding and customization, configuration management, and rapid deployment of new services to meet evolving member needs. 10Pearls delivered a scalable, adaptable, and secure solution that promotes innovation and competitive differentiation in the financial services landscape, empowering credit unions to take direct control of their digital future.
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