Case Study | Healthcare

Caregiver Support Platform
Empowering caregivers with an all-in-one support platform that streamlines access to key resources, allowing them to focus on delivering quality care.
Empowering caregivers with an all-in-one support platform that streamlines access to key resources, allowing them to focus on delivering quality care.
AARP identified an urgent need to evolve its caregiver program to address the rising demands of millennial caregivers. 10Pearls developed a modernized web and mobile platform that consolidated caregiving resources into a unified, user-friendly experience.
Enhanced caregiver engagement
with user-focused support features
Reduced admin costs by over 10%
by digitizing key support operations
As the millennial caregiver demographic continued to grow, AARP needed a modernized support program that leverage mobile and digital experiences. The existing program lacked the targeted approach necessary to resonate with a tech-forward, millennial audience and properly address their unique challenges.
10Pearls designed and developed an end-to-end community platform, accessible on web and mobile, to offer real-time support and resources for millennial caregivers. The platform provided forums for caregivers to share thoughts and key tips on topics like diet, nutrition, and transportation assistance, fostering a sense of community and collaboration. With integrated telehealth services, caregivers could use the platform’s intuitive chat interface for immediate advice or guidance. This innovative platform modernized caregiving support, strengthened AARP’s connection with millennial caregivers, and delivered resources that met their unique challenges, ultimately driving engagement and solidifying AARP’s relevance in the caregiving space.
Nation’s largest non-profit organization
for seniors
A large multi-state healthcare payer relied on manual processes to manage prior authorizations (PA) across all lines of business. These manual workflows led to errors and resulted in tens of millions of dollars in incorrect payments due to inaccurate data. 10Pearls automated the prior authorization process, reducing errors and losses due to inaccurate data.
A certified medical interpreter recognized that limited access to HIPAA-trained interpreters was impacting effective care for patients with accessibility challenges and disabilities. 10Pearls developed a custom platform that connects physicians with HIPAA-trained interpreters.
MedStar Health, a non-profit healthcare organization, recognized the need to provide its patients and users with a more efficient and accessible way to create and share living wills and register as organ donors. 10Pearls developed a secure, user-friendly mobile app, allowing patients to take proactive control over their care planning.
A national health insurance provider faced challenges with growing complexity in authorization services. 10Pearls developed a claims matching system that leveraged automation to accurately cross-match claims with prior authorizations.
Amwell needed a more efficient method to deploy software updates and enhance their end-to-end telehealth platform. 10Pearls partnered with them to optimize platform performance and automated their fragmented software deployment processes.
A global leader in medical technology, specializing in diagnostic and medical imaging solutions, needed a web and mobile application to address inefficiencies in operations and patient support. 10Pearls developed a custom solution that streamlines asset monitoring, enhances data accuracy, and empowers field teams with real-time insights.
A leading nationwide medical practice with doctor-led care teams was seeking a way to deliver innovative, accessible musculoskeletal (MSK) care to both enterprise health plan members and individual patients. 10Pearls designed and developed a cutting-edge mobile app that harnesses mobile sensor data to guide patients through physical therapy exercises.
A major healthcare payer was struggling with operational inefficiencies due to multiple patient data systems. 10Pearls developed a streamlined solution that consolidated patient data and provided seamless access to essential information, significantly reducing workflow bottlenecks and improving care delivery.
A specialty health insurance company wanted to optimize their prior authorization (PA) process and outdated decision-making platform. 10Pearls designed and developed a sophisticated decisioning engine and automated key workflows to enhance the legacy system and streamline the entire PA lifecycle.
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