Case Study | Healthcare

Automated Telehealth Service Delivery

Improving user satisfaction by accelerating delivery of new telehealth services with a fully-automated software deployment process.

Overview

Amwell, a global leader in telehealth solutions serving over 400 major hospitals and clinics, needed a more efficient method to deploy software updates and enhance their end-to-end telehealth platform. 10Pearls partnered with Amwell to optimize platform performance and streamline software deployment processes, ensuring seamless and effective healthcare delivery.

Enhanced operational efficiency
by reducing deployment time to 6 min

Reduced costs
by automating deployment operations

Challenge

Amwell’s fragmented and manual software deployment process was disrupting the delivery of telehealth services, impacting the system’s reliability and diminishing user experience. This resource-intensive process drained time and manpower, which hindered operational efficiency and slowed innovation. Additionally, the error-prone and costly approach to testing and deployment heightened the risk of software failures, driving up operational costs and compromising the quality of patient care.

Solution

10Pearls automated the fragmented and resource-exhaustive deployment process into a one-click process. By leveraging DevOps practices like continuous integration, configuration management, change management, and automated testing, we significantly streamlined the deployment cycle, minimizing time, personnel, and associated costs while limiting errors and increasing system reliability. The new, automated process enabled a 280% increase in quality assurance coverage. This agile methodology accelerated innovation, allowed faster feature delivery, and increased customer satisfaction, ultimately letting the company provide frictionless high-quality telehealth services, remain competitive, and continue to scale.

Customer

Speciality care services

Services

Tech Stack

  • AngularJS
  • ASP.NET
  • SQL Server
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