CHATBOTS 101
A powerful communication and engagement tool, chatbots are becoming an integral part of many companies’ digital strategies. In fact, Gartner predicts that chatbots will handle over 85% of a business’s interactions with a customer by 2020.
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HOW YOUR COMPANY CAN INVEST IN INTELLIGENT EXPERIENCES
Today’s consumers expect their everyday activities — driving to the office, meeting with colleagues, cooking their dinner — to be facilitated by digital technologies, particularly mobile technologies. Companies across industries (even in non-tech sectors) are realizing that they must have a digital strategy if they want to stay competitive.
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EMOTIONAL RESPONSES TO AI SYSTEMS
More and more businesses are leveraging artificial intelligence systems and chatbots to enhance customer experience, but many questions remain about their long-term value. A better understanding of AI could help answer these questions and simplify UX for AI, which involves cognitive design, i.e. designing for how people think (not just what they want to see).
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