Sentiment Analysis
Analyze stakeholders’
sentiments to address key
business challenges.
Sentiment Analysis
Analyze stakeholders’ sentiments to address key business challenges..
Leverage AI-
powered sentiment
analysis to extract
valuable insights
Leverage AI-
powered sentiment
analysis to extract
valuable insights
Sentiment Analysis (SA) is the process of using Artificial Intelligence to identify feelings and emotions expressed in words. It empowers companies to spot negative or positive sentiments about their product or service with precision, and take necessary steps to address those areas. Our SA experts at 10Pearls provide strategic consultation and implementation to help companies understand their audience better and propel their business forward.
Gain an Edge with
Sentiment Analysis
Gain an Edge with
Sentiment Analysis
Our Services
Reputation Management and Brand Sentiment Analysis
Understanding how consumers perceive a brand/product/service is extremely important for all kinds of business. With our Brand Sentiment Analysis, we enable companies to track their brand’s perception, find patterns and trends, and point out tricky areas and opportunities.
Our Reputation Management services include:
- Automated media monitoring process and accompanying alert systems
- Monitoring mentions or reviews of the brand on different platforms (blogs, social media, review sites, forums)
- Categorize urgency of mentions according to the relevancy scoring (i.e., which platform, type of user is vital to the brand)
Market Research and Competitor Analysis
In addition to brand perception and customer opinion exploration, market research is one of the most prominent applications of sentiment analysis.
Our Market Research services helps businesses:
- Gather information across different platforms; be it user-generated content, news articles, influencer content or competitor’s content.
- Extract numerous insights, based on general perception and perception of a specific aspect.
- Real-time results to address concerns promptly and efficiently
- Fill the gaps in business intelligence
Product Analytics
The use of sentiment analysis in product analytics stems from reputation management. Product Analytics are especially critical at the initial stages of MVPs. With product analytics, we help startups and established businesses:
- Understand how the brand/product is perceived by various target audience segments?
- Which elements of the product or its presentation are the points of contention and in what light?
Customer Support and Feedback Analysis
Customer Support is one of the essential elements of sentiment analysis applications. We help businesses improve their Customer Support mainly via:
- Intent Analysis for process automation - so that routine queries will be handled automatic scenarios, such as frequently asked questions and basic product use information.
- Workflow management and customer prioritization. For example, you have a disgruntled customer - his ticket is prioritized to be processed as soon as possible.
