Case Study | Healthtech

Healthcare Communication & Medical Interpretation

Bridging communication gaps and enhancing accessibility at point-of-care by connecting physicians and medical interpreters.

Overview

A certified medical interpreter noticed that limited access to HIPAA-trained medical interpreters was creating significant challenges in delivering effective care for patients with Limited English Proficiency (LEP), as well as those who are deaf or visually impaired. Without HIPAA-compliant interpreters, there was a risk of privacy breaches and compromised communication in sensitive medical discussions. 10Pearls built a custom platform that connects physicians with HIPAA-trained interpreters, ensuring support for patients facing language and accessibility challenges.

Reduced average connection time to
13 secs

Increased accessibility​ with
over 300 languages

Challenge

Limited access to HIPAA-trained medical interpreters was hindering effective care, creating communication gaps and risking breaches of patient confidentiality. This was compounded by the existing platform’s scalability issues and technical complexities, restricting its ability to handle growing demand. Additionally, integration and automation challenges were exacerbating inefficiencies, delaying critical processes, and reducing the overall quality and efficiency of care delivery.

Solution

10Pearls developed a secure, user-friendly platform that enabled physicians to connect with HIPAA-trained medical interpreters, significantly advancing and streamlining support for patients with language and accessibility barriers. Our solution integrated American Sign Language (ASL) and other accessibility features to ensure effective communication for Limited English Proficiency (LEP), deaf, and visually impaired patients. The solution’s backend services like user authentication, session management, and real-time communication handling was deployed on Heroku. To address key challenges such as scalability, technical complexity, and integration, the platform incorporates advanced automation to streamline workflows, performance, and ensure reliable access to interpreter services. By facilitating efficient and comprehensive care, this solution greatly improves patient outcomes and promotes equitable healthcare access for all patients.

Customer

On-demand medical interpreter

Services

Tech Stack

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