Case Study | Healthtech
Healthcare Communication & Medical Interpretation
Bridging communication gaps and enhancing accessibility at point-of-care by connecting physicians and medical interpreters.
Overview
A certified medical interpreter noticed that limited access to HIPAA-trained medical interpreters was creating significant challenges in delivering effective care for patients with Limited English Proficiency (LEP), as well as those who are deaf or visually impaired. Without HIPAA-compliant interpreters, there was a risk of privacy breaches and compromised communication in sensitive medical discussions. 10Pearls built a custom platform that connects physicians with HIPAA-trained interpreters, ensuring support for patients facing language and accessibility challenges.
Reduced average connection time to 13 secs
Increased accessibility with over 300 languages
Challenge
Limited access to HIPAA-trained medical interpreters was hindering effective care, creating communication gaps and risking breaches of patient confidentiality. This was compounded by the existing platform’s scalability issues and technical complexities, restricting its ability to handle growing demand. Additionally, integration and automation challenges were exacerbating inefficiencies, delaying critical processes, and reducing the overall quality and efficiency of care delivery.
Solution
10Pearls developed a secure, user-friendly platform that enabled physicians to connect with HIPAA-trained medical interpreters, significantly advancing and streamlining support for patients with language and accessibility barriers. Our solution integrated American Sign Language (ASL) and other accessibility features to ensure effective communication for Limited English Proficiency (LEP), deaf, and visually impaired patients. The solution’s backend services like user authentication, session management, and real-time communication handling were deployed on Heroku. To address key challenges such as scalability, technical complexity, and integration, the platform incorporates advanced automation to streamline workflows, performance, and ensure reliable access to interpreter services. By facilitating efficient and comprehensive care, this solution greatly improves patient outcomes and promotes equitable healthcare access for all patients.
Related case studies
healthcare
Automating utilization management
A large multi-state healthcare payer relied on manual processes to manage prior authorizations (PA) across all lines of business. These manual workflows led to errors and resulted in tens of millions of dollars in incorrect payments due to inaccurate data. 10Pearls automated the prior authorization process, reducing errors and losses due to inaccurate data.
Healthcare
Streamlining telehealth service delivery
Amwell needed a more efficient method to deploy software updates and enhance their end-to-end telehealth platform. 10Pearls partnered with them to optimize platform performance and automated their fragmented software deployment processes.
Healthcare
Simplifying advance care planning
MedStar Health, a non-profit healthcare organization, recognized the need to provide its patients and users with a more efficient and accessible way to create and share living wills and register as organ donors. 10Pearls developed a secure, user-friendly mobile app, allowing patients to take proactive control over their care planning.
Healthcare
Automating claims management
A national health insurance provider faced challenges with growing complexity in authorization services. 10Pearls developed a claims matching system that leveraged automation to accurately cross-match claims with prior authorizations.
Healthcare
Modernizing caregiver support
AARP recognized a growing need to modernize their caregiver program to better support millennial caregivers. 10Pearls designed and developed a web and mobile platform that unified caregiver resources into an accessible, easy-to-navigate solution.
Healthcare
Modernizing medical device tracking
A global leader in medical technology, specializing in diagnostic and medical imaging solutions, needed a web and mobile application to address inefficiencies in operations and patient support. 10Pearls developed a custom solution that streamlines asset monitoring, enhances data accuracy, and empowers field teams with real-time insights.
Healthcare
Personalizing MSK patient care
A leading nationwide medical practice with doctor-led care teams was seeking a way to deliver innovative, accessible musculoskeletal (MSK) care to both enterprise health plan members and individual patients. 10Pearls designed and developed a cutting-edge mobile app that harnesses mobile sensor data to guide patients through physical therapy exercises.
Healthcare
Centralizing electronic health records
A major healthcare payer was struggling with operational inefficiencies due to multiple patient data systems. 10Pearls developed a streamlined solution that consolidated patient data and provided seamless access to essential information, significantly reducing workflow bottlenecks and improving care delivery.
Healthcare
Streamlining clinical decision support
A specialty health insurance company wanted to optimize their prior authorization (PA) process and outdated decision-making platform. 10Pearls designed and developed a sophisticated decisioning engine and automated key workflows to enhance the legacy system and streamline the entire PA lifecycle.
Ready to get started?
Contact us today to learn how we can transform your products or ideas into scalable solutions that drive business value and growth.