Case Study | Artificial Intelligence
Healthcare Support Platform with Agentic AI
Accelerating caregiver support, healthcare delivery, and platform scalability with a custom virtual assistant, automating key functions and services.
Overview
A national caregiver support organization for family caregivers was facing challenges with staffing shortages, unaddressed caregiver needs, and platform scalability. 10Pearls leveraged advanced AI functionality to develop a custom agentic AI feature, seamlessly integrating into their existing platform.
Enhanced UX
with AI-guidance
Improved accessibility
with multilingual support
Increased scalability
with advanced AI
Challenge
Healthcare navigation is crucial in providing caregivers and patients with a clear understanding of resources and personalized care pathways. Effectively enhancing this platform demanded careful consideration of caregivers’ diverse needs and preferred interaction methods. The upgraded platform had to educate caregivers, offer a user-friendly interface for all technical levels, provide multilingual support, and feature an emotionally intelligent AI agent that adapts communication based on urgency and stress.
Solution
10Pearls developed an agentic AI virtual assistant designed to enhance caregiver support through multilingual support, sentiment analysis, and a sophisticated knowledge management system. Using machine learning (ML), large language models (LLMs), and advanced AI algorithms, the agentic AI could instantly retrieve unique medical records and relevant resources, creating a streamlined experience for caregivers. Intuitive dashboards provide caregivers with medical information in easily digestible formats.
Advanced sentiment analysis allowed the virtual assistant to adjust its responses based on the user’s tone, brevity, and grammar, offering concise answers for short, urgent queries and detailed responses for longer, descriptive inquiries. Similarly, if the caregiver seemed to be under stress, the agentic AI would undertake a more empathetic and supportive tone with its responses. Our virtual assistant automatically detects and adapts to the user’s language in real time, ensuring seamless and natural communication. With further enhancements, support for every language could also be achieved.
Customer
Specialized caregiver support
Services
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