Accelerate Transformation with ServiceNow & AI
Power your enterprise with ServiceNow including workflow automation, AI agents, and intelligent operations engineered by 10Pearls for measurable business outcomes.
Delivering Enterprise-Scale ServiceNow Solutions
10Pearls bridges ServiceNow’s platform with advanced AI and engineering expertise to drive seamless workflow automation. We modernize IT service management on ServiceNow, deploy autonomous AI agents across workflows, and enable intelligent operations through ITSM, ITOM, and CSM, helping enterprises move faster, smarter, and more efficiently.
Why enterprises choose 10Pearls for ServiceNow solutions
As a leading ServiceNow solution provider, we help enterprises unlock the full value of ServiceNow, combining deep workflow automation expertise, AI innovation, and system integration capabilities to create measurable business impact.
AI-first, security-driven engineering approach
Proven transformation outcomes across Fortune 500 clients
Global delivery and ongoing managed services
10Pearls end-to-end ServiceNow solutions
ServiceNow consulting & assessment
Evaluate readiness for ServiceNow platform adoption and AI-powered workflow transformation.
Implementation
& migration
Deploy ITSM, ITOM, CSM, and HRSD modules with minimal disruption and accelerated time-to-value.
AI agent development & orchestration
Build custom AI agents and orchestrate multi-agent workflows for autonomous task execution.
Integration services
Connect ServiceNow with Salesforce, Azure, AWS, GCP, Jira, and third-party platforms for seamless data flow.
Custom application development
Create tailored ServiceNow applications and portals using platform capabilities and low-code tools.
Performance analytics & optimization
Implementing dashboards, KPIs, and continuous improvement frameworks for measurable outcomes.
Security & compliance configuration
Establish governance frameworks, access controls, and audit trails aligned with industry regulations.
ServiceNow managed services
Ensure peak performance with 24/7 monitoring, incident management, and platform optimization.
Training & change management
Upskill teams and drive adoption with customized training programs and change management strategies.
Our expertise across the ServiceNow ecosystem
AI Agent Studio | Build and deploy autonomous agents with AI Agent Studio and orchestrate multi-agent workflows for complex automation. |
Integration Hub | Connect ServiceNow with enterprise systems including Salesforce, Azure AD, Jira, AWS, GCP, and custom applications. |
SecOps | Security incident response, vulnerability management, and threat intelligence integrated with your security ecosystem. |
IT Service Management (ITSM) | Incident, problem, change, and knowledge management with AI-powered automation and self-service capabilities. |
IT Operations Management (ITOM) | Discovery, service mapping, event management, and cloud optimization for complete infrastructure visibility. |
IT Asset Management (ITAM) | Software and hardware asset management with automated procurement, compliance tracking, and cost optimization. |
Customer Service Management (CSM) | Omnichannel customer service, case management, and field service operations for enhanced customer experiences. |
HR Service Delivery (HRSD) | Employee onboarding, case management, and lifecycle services for streamlined HR operations. |
How 10Pearls delivers business impact with ServiceNow
Agentic AI & workflow automation
Deploy autonomous AI agents that reason, plan, and act across ServiceNow workflows, automating complex tasks, orchestrating multi-step processes, and delivering exponential productivity gains at enterprise scale.
Smarter, AI-powered IT service delivery
Transform IT operations with intelligent service delivery that automates incident management, streamlines service requests, and enhances employee experiences through AI-powered workflows and self-service capabilities.
Real-time IT infrastructure visibility
Gain real-time visibility across your IT infrastructure with proactive monitoring, predictive AIOps, and service mapping that prevent outages and optimize performance across hybrid and multi-cloud environments.
Faster case resolution & improved UX
Deliver exceptional customer experiences with automated case management, omnichannel support, and AI-driven insights that resolve issues faster and increase customer satisfaction.
Accelerated employee-centric HR operations
Streamline employee experiences from onboarding to offboarding with automated HR workflows, self-service portals, and intelligent case management that boost engagement and productivity.
Proactive threat response & security
Strengthen your security posture with automated threat detection, vulnerability management, and incident response workflows that integrate seamlessly with your existing security stack.
Transform workflows with ServiceNow AI
Automate operations, deploy intelligent agents, and unlock new efficiency with AI-powered workflow automation.
Our ServiceNow case studies
HEALTHCARE
Modernizing Service Operations for Scalable Patient Support
A digital patient services provider struggled with an outdated ITSM system that restricted scalability and adaptability with evolving business requirements. 10Pearls designed a modernized service environment featuring a unified Agent Workspace that streamlined operations.
with a modernized architecture
by unifying case workflows
TECHNOLOGY
Scaling Code Quality While Accelerating Delivery
A global IT solutions provider sought to modernize its development process by eliminating manual best-practice detection. 10Pearls delivered an automated solution that improved code quality, reduced developer effort, and streamlined development operations.
through automation
by eliminating manual code review
HEALTHCARE
Improving Platform Reliability Across Connected Systems
A healthcare provider struggled with real-time visibility into their portal and connected applications. 10Pearls modernized the platform with a health dashboard, enabling real-time device tracking and actionable insights for consistent ecosystem performance.
through real-time monitoring
with live device tracking & insights
Our Microsoft case studies
FAQs about our ServiceNow solutions
ServiceNow is a cloud-based platform that automates and optimizes enterprise workflows, improving efficiency, collaboration, and service delivery across IT, HR, customer service, and more.
We offer end-to-end ServiceNow services, including :
- Consulting
- Implementation
- platform customization
- integration
- ongoing support
Yes, we enhance and extend existing ServiceNow deployments to support new processes, automation, and evolving enterprise requirements.
ServiceNow streamlines IT workflows, automates routine tasks, provides real-time visibility, and ensures faster issue resolution, boosting overall operational efficiency.
Absolutely. ServiceNow integrates seamlessly with ERP, CRM, data platforms, and other enterprise systems to enable connected workflows and unified data insights.
We implement role-based access, audit controls, and compliance best practices to ensure secure, governed, and compliant ServiceNow environments.
Engagements vary by scope but typically range from a few weeks for targeted optimizations to several months for full-scale implementations.
Streamline operations with ServiceNow
Simplifying IT services, infrastructure monitoring, and intelligent automation to enhance productivity and reduce downtime.