Decisiv is the transportation industry’s leader in Service Relationship Management. For more than a decade they have been helping fleets overcome the challenge of keeping track of which assets are being repaired, where they are in the repair process, and when the repair is complete.
Through a design-led approach, 10Pearls worked with Decisiv to identify how to improve both user experience and business processes. Through the development of back-end APIs, white-labeled mobile apps, and web applications, 10Pearls helped Decisiv streamline the communication between fleets, service providers, and assets. These platform innovations helped Decisiv be named as one of Insights Success magazine’s 30 Most Innovative Companies to Watch.