Case study | Energy
Centralising Enterprise Knowledge with AI Search
Streamlining access to critical enterprise information by unifying fragmented information into a more intuitive, efficient search experience.
Overview
A leading electrical power and distribution provider struggled to access critical enterprise information. 10Pearls developed a centralised knowledge base and NLP-powered search experience that unifies enterprise content and enables users to quickly find relevant and accurate information.
with a unified knowledge base
with conversational AI search
Challenge
The organisation needed a more efficient way to access and leverage information distributed across SharePoint repositories, email archives, and technical documentation. Existing processes lacked a unified search experience, making it difficult for users to quickly find relevant information and connect knowledge across multiple data sources.
Solution
10Pearls developed a centralised knowledge base powered by NLP search and retrieval-augmented generation (RAG) technology. The solution provides natural language and conversational search capabilities to access enterprise information across SharePoint, email, technical documentation, and other sources.
The solution included automated SharePoint and email ingestion pipelines, advanced document processing for scanned engineering documents and tabular content, as well as conversation history and context management to support more relevant, continuous interactions. We also implemented role-based access controls, Azure SSO, attachment support, and a dedicated Knowledge Base Agent to create a secure, enterprise-ready knowledge retrieval experience that enables users to quickly find answers through a single, unified experience.
Top industrial transformer company
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