Telecom Solutions
Transforming telecom operations with AI-augmented telecom software solutions for efficiency, resilience, and innovation.
FUTURE-PROOF Operations with
AI-powered
telecom solutions
Harness the transformative potential of AI for operational efficiency, product and service innovation, and customer satisfaction. Meet the personalisation needs of telecom customers across the UK & Europe and the growing expectations of the IoT market with the right AI-based telecommunications solutions.
The right telecom AI solutions paired with the optimal use cases can do more than just future-proof individual functions and processes. They increase a telco’s resilience and enhance its ability to adapt and innovate, while solving existing and emerging business problems.
Enterprise challenges we solve
Margin pressure & monetisation
Reduce operational cost and unlock new revenue through AI-enabled automation, cloud modernisation, and modular digital platforms.
Legacy OSS/BSS constraints
Modernise OSS/BSS into API-driven platforms that reduce technical debt, preserve billing integrity, and accelerate time-to-market.
Fragmented network data
Modernise telecom data ecosystems to enable real-time analytics, AI modelling, and service performance visibility.
Security & regulatory risk
Embed security-by-design and zero-trust architecture across digital ecosystems, automating compliance controls and strengthening resilience.
Subscriber retention
Engineer AI-enhanced digital journeys that personalise engagement, improve transparency, and reduce churn, while maintaining scalability.
10Pearls’ Telecom IT solutions
We combine emerging and advanced technologies to deliver intelligent, enterprise-ready telecom software solutions that drive efficiency and scale alongside your growth.
Order-to-cash orchestration
We solve a wide range of O2C orchestration challenges stemming from legacy systems and 5G infrastructure with AI-augmented and custom-built telecom solutions. These solutions harness AI capabilities like predictive analytics and pattern recognition for billing accuracy, faster dispute resolution, and forecasting cash flows. They can also help navigate IoT and multi-component bundle complexities.
End-to-end orchestration
Develop and integrate AI solutions at key O2C stages for smarter automation, acceleration, and enhanced accuracy. This culminates in a more streamlined and transparent O2C process.
Managing scale & complexity
Enabling self-service
Minimise wait times, increase first-touch resolutions, and reduce customer service costs with AI-based digital assistants and self-service portals. Enable swift handling of customer queries, complaints, and applications with a personalised touch.
Accelerate manual processes
AI enables intelligent automation of a broad range of manual revenue management processes, reducing human errors and labour costs, while monitoring known and novel fraud signs in real-time.
Real-time dashboards
Wide integration
Revenue & leakage management
We apply leverage AI-based telecom solutions to significantly mitigate the risk posed by revenue leakage and fraud, utilising pattern recognition, anomaly detection, and predictive modelling. Our solutions are tailored to the specific process challenges and fraud dimensions of each telecom service, along with core capabilities like churn prediction, fraud detection, and revenue assurance.
Media supply chain management
We help telecom providers improve their media supply chains, reduce manual intervention, and accelerate critical processes with AI solutions. Capabilities like viewer behaviour prediction and demand forecasting make media operations more efficient and streamlined while improving customer satisfaction rates. AI adoption is also rapidly maturing in content moderation, compliance, and monetisation.
Comprehensive end-to-end management
AI is actively being used for content creation and editing, streamlining acquisition pipelines, real-time content ingestion, quality control, distribution, and tracking – with AI solutions improving each stage of the media supply chain.
Efficient content ingestion
Seamless content distribution
Create and integrate purpose-built AI solutions like smart transcoding, proactive adaptive bitrate streaming, and CDN optimisers for seamless content distribution, optimised content delivery costs, and easier distribution management.
Fast-tracked business scaling
Accelerate your business growth by minimising administrative burden and manual oversight, simplifying process flows, and automating a broad range of tasks via AI solutions tailored for your telecom services and their unique challenges.
Valuable insights & analytics
Deployment flexibility
Develop AI-based solutions for deployment flexibility across multiple domains – from infrastructure and digital architecture to multi-tenant, multi-region, and service deployments, for improved visibility, compliance, and efficiency.
Business process orchestration
We use AI-driven telecom systems automation to reduce manual overhead, accelerate workflows, increase transparency, and enhance scalability. Data and process-oriented AI telecom software solutions are radically transforming core systems to improve their efficiency, streamline inter-system communication, and embed explainability.
Network and infrastructure intelligence
Our AI-augmented telecommunication solutions redefine the operational and infrastructure core of telecom services, improving uptime with predictive maintenance, enabling smarter traffic management, and automating fault detection. With AI solutions, network intelligence is also evolving from performance monitoring to autonomous and continuously improving performance management.
OSS/BSS modernisation
Make telecom operations more resilient and services more agile by modernising OSS/BSS systems with AI solutions. Mature domains for AI adoption include network management, service assurance, revenue assurance, and order management.
Open RAN & cloud core integration
AI-powered network automation
AI telecom solutions offer more comprehensive and adaptive network automation. Capabilities like anomaly detection and predictive modelling allow for better load optimisation, proactive fault detection, and improved network availability.
Digital customer experience
Broaden your focus from performance and stability to personalisation and value. Use AI to personalise customer interactions, offer tailored solutions, minimise wait times, and transform customer experience end-to-end.
IoT & enterprise telco solutions
Develop resource-efficient, intelligent, personalised, and value-oriented IoT and enterprise telco solutions using AI, connecting telecom operators to new market segments and revenue streams, and establishing them as innovation leaders.
Cybersecurity & compliance
Reduce liability cost and reputational risk through AI-augmented proactive defence and governance. Automate, enhance, and preempt cybersecurity and compliance with dedicated AI solutions offering real-time monitoring of threats and breaches.
Service innovation and compliance
Ideate, design, deploy, and monitor innovative services and packages rapidly and compliantly. AI’s predictive and personalisation capabilities enhance existing services and improve compliance through more comprehensive and real-time, end-to-end monitoring of all functions, customer interactions, and financial transactions. This enables faster time-to-market and improved service agility.
You are in great company
We empower telecom excellence with AI-Augmented OSS and BSS solutions.
Why enterprises choose 10Pearls
AI expertise
Best use case identification, client-centric solution design, and an optimal integration strategy, leads to seamless AI adoption and strong ROIs for our telecom clients.
Industry knowledge
Our comprehensive understanding of telecom operations and pain points allow us to develop easy-to-integrate, scalable, and business-aligned AI solutions.
Compliance focus
We adhere to all relevant compliance and governance requirements pertaining to telecom operations, regions they operate in, AI use, and privacy to build compliant AI solutions.
Legacy integrations
Our extensive experience with legacy and proprietary telecom systems allows us to build AI solutions and relevant connectors (APIs & middleware) for seamless integration.
Big picture perspective
We develop modular, flexible, and future-proof AI solutions that can scale and evolve according to a telecom provider's changing needs, growth goals, and governance requirements.
Our telecom software services case studies
case study - telecom
Building A Scalable Self-Service Platform for Telecom Subscribers
Delivering a scalable mobile self-service platform that streamlines account management and supports growing telecom subscriber demand.
- 4M+ Users supported
- Full interoperability
case study - telecom
Automating Order Management to Reduce Revenue Leakage
Delivering a zero-touch ordering experience that improves fulfilment accuracy and operational visibility across the order lifecycle.
- 80% reduction in order fall-out rate
- 75% improvement on onboarding rates
- Over $1.7M saved in billing operations
case study - telecom
Accelerating Customer Onboarding with Automation
Automating telecom onboarding workflows to eliminate inefficiencies, accelerate processing, and deliver real-time visibility into operational performance.
- Millions saved in operational costs
- 325% increase in onboarding volume
- 92% reduction in processing time
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FAQs about our telecom solutions
10Pearls offers a powerful combination of industry knowledge, compliance understanding, and AI expertise, allowing us to develop business-aligned AI-powered telecom solutions that integrate seamlessly with legacy systems, reduce adoption costs, and deliver measurable results.
AI-augmented telecom software solutions leverage capabilities like context awareness, pattern recognition, and predictive analytics to improve customer experience. These capabilities help predict user needs, optimise operations, and understand usage patterns to offer stable services and hyper-personalised user experiences, leading to higher customer satisfaction and by extension, higher customer retention rates.
Generative AI offers a wide range of applications across customer service, network optimisation, and revenue assurance. Mature practical applications include chatbots, self-service portals, document intelligence, predictive maintenance, network management automation, employee support AI agents, fraud detection, billing predictions and optimisation, and dispute resolution.
AI-augmented telecom and even some conventionally developed solutions help with successful IoT integration in the business fold. This applies to both – telcos integrating IoT capabilities and functionalities in their operations and their clients (individuals and businesses) who wish to use IoT devices and leverage IoT capabilities to meet their needs.
Our deep knowledge and understanding of the attack surface, vectors, and security vulnerabilities of telecom clients allow us to take appropriate security measures when developing any solution for them. We adhere to direct compliance requirements and follow best governance practices pertaining to both telecom operations and AI, ensuring maximum regulatory safety.
AI solutions are integrated as a layer sitting over OSS/BSS and other legacy telecom systems and connected to the data going into or out of these systems via middleware, APIs, or other connectors/pipelines. The key integration challenge is surfacing data from legacy systems, though several mature solutions exist for that – from standards-based APIs to screen-scraping.
Yes, it can. There are already areas where AI-based solutions are being implemented for 5G use cases, like resource optimisation at RANs, energy optimisation of 5G stations, and automated network slicing. AI solutions are already serving edge-computing in domains like security and network optimisation, leveraging anomaly detection and predictive analytics capabilities. They are also predicted to power personalisation in the future.
It depends upon several factors, including the use case, solution structure and architecture, decision-making autonomy permitted, and compliance requirements. Consequently, it may range from a single individual overseeing escalated cases once a week to 24/7 oversight by a team of experts. Despite the human oversight requirement, AI-augmented solutions can significantly reduce manual burden and introduce substantial efficiencies.
10Pearls measures success of AI-augmented telecom solutions by how effectively and timely they meet the AI adoption goals of the clients. Also, through success metrics and KPIs established internally or with the client for each solution.
Stay competitive with 10Pearls' AI-based telecom solutions
Strategically adopt AI to improve and expand your services, optimise your processes, and elevate your customer experience efficiently and compliantly.