Appian Consulting for Enterprise Modernisation
operationally aligned enterprise automation
10Pearls blends Appian capabilities with operational realism to develop workflows that boost productivity and ROI while reducing risk, without adding automation debt or app sprawl. Our Appian consulting services focus on designing long-life workflows that are adaptable and resilient. As an AI-first Appian partner, 10Pearls helps enterprises with end-to-end agentic AI implementations and orchestration through Appian. This allows for automation of complex, multi-step processes spanning multiple business functions.
Appian consulting services
Appian strategy & roadmapping
Identify, prioritise, and sequence high-impact processes for automation with Appian automations aligned to measurable outcomes and strong operational ROI.
Solution architecture & governance
Minimise app sprawl and establish a durable automation orchestration foundation with Appian. Architecturally embedded governance enables secure scaling and innovation.
Managed support & optimisation
Sustain enterprise-wide automations as a continuously optimised execution layer with AI-enabled support to evolve workflows with the business’s changing needs.
Workflow development
Design grounded workflows, adaptive case models, and intuitive UX to reduce implementation friction while maximising adoption and automation impact.
Integrations and APIs
Implement automations without disruptions, establish clear operational boundaries, and enable secure Appian integrations with other enterprise platforms.
Testing & release readiness
Reduce operational risk, ensure predictable performance, and accelerate automation releases with rigorous yet agile QA coupled with end-to-end validation.
Why enterprises choose 10Pearls for Appian consulting
AI enablement
Extend Appian workflows with AI-enabled decision support, intelligent routing, document automation, and human-in-the-loop controls.
Industry knowledge
Enable scalable, resilient, and compliant Appian workflows with a process-first approach grounded in diverse industry experience and operational context.
Continuous optimisation
Sustain and improve platform ROI and productivity gains by continuously optimising Appian implementations and workflows.
Enterprise architecture
Reduce app sprawl and performance decay by laying a strong architectural foundation for the Appian platform and applications.
Integration mindset
Minimise operational friction and redundancies with an integration-first approach to Appian adoption within the enterprise ecosystem.
Regulatory experience
Enable secure, compliant automation by leveraging our deep regulatory industry experience and governance-first approach to Appian development.
Advanced enterprise software technologies
Discovery
We identify high-impact business functions and processes for Appian-based automation. They are prioritised based on readiness, efficiency gains, governance complexity, and value potential.
Design
Our design capabilities span high-level platform architecture for your enterprise to individual automation designs aligned with process needs. We also modify or refine critical processes for Appian automation.
Development
We build Appian applications with process dependencies, system integrations, and long-term scalability in mind. Our development approach emphasises modular design, performance, and maintainability.
Testing
We validate workflows, integrations, performance, and user experience before release. Phased deployments and rollback planning help reduce risk and protect operational continuity.
Support
Pre-deployment support helps your enterprise with Appian-focused change management and encourages in-house skill development for Appian. Post go-live support focuses on deployment stability and continuous improvement.
Appian integrations and enterprise connectivity
Appian connects and orchestrates workflows across core enterprise systems, enabling stable, long-term automations that redefine your processes. 10Pearls augments this innate strength with a wide range of systems, including:
CRM systems
Extend CRM workflows with Appian automation while avoiding unnecessary customisation of core platforms.
ERP systems
Enhance process visibility, agility, and exception-handling capabilities of ERP systems with Appian-driven orchestration and automation.
IAM and governance systems
Align Appian with enterprise identity and access controls to strengthen permissions, role-based access,
Data sources
Connect Appian to enterprise data sources to support analytics-driven workflows, reduce duplication, and enable AI-ready process automation.
Document systems
Accelerate document-based processes and content accessibility by simplifying and automating relevant processes and controls.
Event-driven systems
Implement resilient automations for long-running asynchronous systems, minimising manual event handling and exception-driven failures.
Results from Appian engagements
case study - healthcare
Centralised EHR System
Bridging the gap between disparate patient health record systems with a user-friendly platform that provides clinicians a single source of truth for comprehensive patient data.
case study - healthcare
Automated Claims Management System
Building a claims matching system to overcome data complexity and variability leading to inaccuracies and mismatches in prior authorisations.
case study - healthcare
Clinical Decision Support System
Empowering healthcare providers to deliver more timely and effective patient care through a prior authorisation system with an enhanced clinical decision engine.
case study - healthcare
Automated Utilisation Management Platform
Supporting clinicians managing prior authorisation with automated workflows, driving efficiency and accuracy in utilisation management.
Common Appian use cases by industry
Our diverse industry experience and deep Appian capabilities allow us to handle a wide range of Appian use cases across industries. This includes:
Claims and case management
Automate a wide range of complex cases and claims, typically too exception-heavy and diverse for point automations.
Financial services
Insurance claims exceptions, credit disputes, AML cases
Healthcare
Prior authorisation, grievance processing, medical necessity reviews
Energy
Outage investigation, compliance case tracking, asset failure investigation
Transportation
Passenger complaints, incident investigation, claims coordination
Onboarding and approvals
Orchestrate and validate approvals across distributed systems while streamlining onboarding for various stakeholders.
Financial services
Customer onboarding (KYC/AML), loan approvals, vendor onboarding
Healthcare
Member enrolments, provider onboarding, research, and trial approvals
Technology
Procurement approvals, partner onboarding, product release, and change approvals
Education
Student enrolments, faculty hiring, and research grant approvals
Compliance workflows
Reduce regulatory risk and compliance bottlenecks by operationalising compliance through auditable, policy-driven workflows.
Financial services
AML screening, model risk management, policy exceptions handling
Healthcare
HIPAA incident workflows, provider compliance monitoring, regulatory reporting
Energy
NERC/FERC compliance, safety audits, environmental compliance reporting
Technology
Data privacy workflows, security incident response, vendor security
Service operations automation
Enhance service efficiency by automating processes and orchestrating workflows across systems and teams.
Financial services
Accounts servicing, payment exceptions handling, dispute resolution
Healthcare
Scheduling automation, benefits and eligibility, clinical service coordination
Retail
Customer service, order exceptions handling, sales operation support
Transportation
Operations support ticketing, maintenance requests, service disruption coordination
Intake-to-resolution processes
Accelerate decision-making and resolution processes with automations orchestrated above core systems.
Financial services
Customer request fulfilment, fraud investigations, insurance claims settlement
Healthcare
Care delivery coordination, appeals intake to resolution, prior authorisation decisions
Energy
Field service requests, incident remediation, asset maintenance requests
Technology
IT service requests, product issue remediation, customer support
What to look for in an Enterprise Appian partner
Certified Appian expertise
Official Appian partners with certified resources signal mature platform capabilities and strong development capabilities within the Appian ecosystem.
Governance-first delivery
Partners that take a governance- first approach to Appian designs and implementations help you unlock efficiencies without automation risks.
Post-deployment support
Comprehensive post go-live support that focuses on both optimisation and change management can enhance your Appian ROI.
Industry & operational awareness
A deep understanding of operational processes across different industries is critical for implementing productive and governed automations.
Enterprise integration depth
Leveraging the full potential of the Appian platform requires deep, process-level integration with various enterprise systems.
FAQs about our Appian consulting services
What is Appian consulting?
Appian consulting, when offered by certified Appian partners, is the practice of guiding enterprises through every stage of Appian adoption. This spans from discovering optimal use cases for automation and developing operationally aligned Appian workflows to post-deployment support and continuous optimisation. The exact breakdown of consulting services may vary among partners, with some offering merely guidance while others offering complete hands-on implementations.
What does an Appian consultant do?
An Appian consultant (firm) helps businesses adopt Appian into their digital ecosystem and align with their process automation needs. Their role may span from specific Appian tasks like integration or development to end-to-end Appian deployments.
What is an Appian partner?
An Appian partner is an individual or firm certified by Appian to provide a wide range of platform-related services. This includes Appian consulting and development services, end-to-end implementation, strategy, and support. Appian has multiple tiers for its partners, which include consulting giants like Deloitte and KPMG and engineering partners like 10Pearls.
How do I choose the right Appian partner?
Some fundamentals to evaluate potential Appian partners include certification, integration depth capabilities, governance-first approach, post go-live support, and operational understanding. Additional factors to consider are industry experience, delivery speed, pricing, supplementary capabilities like cloud and legacy infrastructure, and alignment with complementary goals. For organisations seeking Appian implementations that can support AI adoptions, AI-enabled engineering partners like 10Pearls are a good fit.
How long does an Appian implementation take?
An Appian implementation may take anywhere from a few weeks to several months, depending on process complexity, automation needs, regulatory landscape, operational dependencies, in-house talent availability, and a number of other factors.
How much does Appian consulting cost?
Appian consulting cost may range from a few thousand dollars (US) to millions and is influenced by multiple factors, including safety and compliance requirements, integration depth, number of environments, complexity of each environment, performance goals, and delivery timelines.
How does Appian integrate with existing systems?
Appian natively connects with a wide range of enterprise systems, including CRMs, ERPs, cloud services, identity systems, etc. It may also offer out-of-the-box integration capabilities for various proprietary systems and custom platforms through pre-built connectors and standard integration tools and frameworks. For others, Appian partners like 10Pearls can develop custom APIs and connectors to facilitate integrations.
Do you provide post go-live Appian support?
Yes. We offer comprehensive post go-live Appian support services, including continuous optimisation, new workflow creation, modification, new development, change-management assistance, and building in-house capabilities.
What industries use Appian most effectively?
While Appian is being heavily used across a wide range of industries, including governments, life science companies, and energy, the financial services industry is heavily represented in Appian’s customer pool. This indicates that it may use Appian more effectively relative to other industries.
What should we prepare before starting Appian consulting?
Prepare a clear, detailed, and grounded list of Appian and automation goals. It will help with the accurate scoping of your Appian consulting needs. You should also identify your internal governance elements that may interact with Appian implementations and workflows. Identify a comprehensive list of processes you want automated, which can be skimmed to the most high-impact use cases first, with the right consulting partner. Lastly, you should evaluate your in-house talent that will be delegated fully or partially to Appian so they can be trained in parallel to take over if your goal is to run Appian in-house with minimal support from consultants in the long run.
Talk to an Appian consultant
Make informed decisions regarding your Appian use cases, workflow selection,
and implementation structures with our guidance and tailored advice.