{"id":216968,"date":"2026-08-27T14:28:11","date_gmt":"2026-08-27T14:28:11","guid":{"rendered":"https:\/\/10pearls.com\/uk\/blog\/\/"},"modified":"2026-08-28T10:11:30","modified_gmt":"2026-08-28T10:11:30","slug":"agentic-ai-telecom","status":"publish","type":"post","link":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/","title":{"rendered":"Agentic AI in the Telecom Industry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"216968\" class=\"elementor elementor-216968\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0745a3 e-flex e-con-boxed e-con e-parent\" data-id=\"c0745a3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3a6b34 elementor-widget__width-initial indigo-h1 elementor-widget elementor-widget-heading\" data-id=\"e3a6b34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Agentic AI in Telecom: From Pilot to Production<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f503c6 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3f503c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">10Pearls Editorial Team<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">7 min read<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-366ddc9 e-flex e-con-boxed e-con e-parent\" data-id=\"366ddc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-456c487 e-con-full e-flex e-con e-child\" data-id=\"456c487\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1c37c elementor-widget elementor-widget-heading\" data-id=\"1a1c37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-134bdab elementor-widget elementor-widget-text-editor\" data-id=\"134bdab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In this blog, we discuss agentic AI in telecom, how it differs from classic RPA and more recent generative AI, why telcos are leaning towards AI agents, and the most viable use cases. We also go over the challenges AI pilots face in reaching production and how agentic AI actually fits within telecom operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3cda4a e-con-full e-flex e-con e-child\" data-id=\"d3cda4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-078cb29 e-con-full e-flex e-con e-child\" data-id=\"078cb29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b5d802 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"8b5d802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Agentic AI is expected to create roughly <a href=\"https:\/\/www.deloitte.com\/in\/en\/what-we-do\/capabilities\/agentic-ai.html\" target=\"_blank\" rel=\"nofollow\">$150 billion<\/a> in value for the telecom sector across a wide range of operational and consumer-facing domains, with the latter taking the lead. Agentic AI adoption in customer engagement is already around 60% and expected to reach <a href=\"https:\/\/assets.kpmg.com\/content\/dam\/kpmgsites\/in\/pdf\/2025\/10\/from-pilots-to-scale.pdf\" target=\"_blank\" rel=\"nofollow\">90% by 2027<\/a>. But adoption also entails experimentation, and like many other industries, the production-stage adoption of agentic AI in telecom is still lagging. Most AI agents in telecom may never touch a live customer conversation or a production order. The models themselves are capable enough, but integration, <a href=\"\/artificial-intelligence\/ai-security-services\/\">AI security<\/a>, governance, and a wide range of operational challenges prevent agentic AI pilots from evolving to production-grade deployments.<br \/><br \/>In this blog, we will cover what agentic AI actually is in telecom, important use cases, and reasons why many agentic AI pilots fail to reach production.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c164b94 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"c164b94\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"telecom\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is agentic AI in telecom?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203a8d2 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"203a8d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Agentic AI in telecom refers to the use of AI systems that can interpret goals and <br \/>intentions, plan their own sequence of steps, and act directly within OSS, BSS, and <br \/>network systems to complete tasks like diagnosing network faults or mitigating fraud, <br \/>with limited human intervention.<br \/><br \/>The three defining characteristics of AI agents in telecom are:<\/p><ul><li><strong>Goal planning:<\/strong> Agentic systems interpret goals that are assigned to them, within the operational context and constraints. They decide what actions to take and the sequence of these actions to complete complex, multi-step tasks.<\/li><li><strong>Tool access:<\/strong> The tool and API access allow agents to interact with real, operational systems. How this access is scoped with the right level of permissions is critical to agentic governance and success.<\/li><li><strong>Escalations:<\/strong> AI agents must determine when and how they must stop acting autonomously and escalate an issue to the relevant individuals for human review and actions.<br \/><br \/>Agentic AI in the telecom industry faces unique challenges and constraints, including the complexity and sensitivity of operational systems like OSS, BSS, and CRM. Latency is another limitation. Decisions like network slicing are usually taken faster than agents can deliberate (for now), and deterministic automation might still be the best approach in such scenarios.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8ebbd indigo-h2 section-head-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"7a8ebbd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"rpa\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RPA vs. GenAI vs. Agentic AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1336f6 mi-table section-head-margin-bottom elementor-widget elementor-widget-html\" data-id=\"c1336f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mi-table\">\r\n  <table>\r\n    <thead>\r\n      <tr>\r\n        <th><\/th>\r\n        <th>Rule-based automation<\/th>\r\n        <th>Generative AI<\/th>\r\n        <th>Agentic AI<\/th>\r\n      <\/tr>\r\n    <\/thead>\r\n    <tbody>\r\n      <tr>\r\n        <td>How it decides<\/td>\r\n        <td>It doesn't. It simply follows instructions defined in advance.<\/td>\r\n        <td>Interprets and follows the instructions given in a prompt.<\/td>\r\n        <td>Interpret intentions and plan its own steps to reach a goal.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>What it does well<\/td>\r\n        <td>Repeats a known, well-understood process at scale.<\/td>\r\n        <td>Summarizes, drafts, explains, classifies, and communicates.<\/td>\r\n        <td>Handles situations where there isn't a clear path to success.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>What it cannot do<\/td>\r\n        <td>Handle unexpected situations that weren't anticipated and addressed in its instructions.<\/td>\r\n        <td>Complete a multi-step task on its own, without human direction at each step.<\/td>\r\n        <td>Guarantee the same steps and paths every time, because at each run, the agent(s) may interpret and act differently.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Who is accountable<\/td>\r\n        <td>The individuals who own the process and wrote instructions.<\/td>\r\n        <td>The individuals responsible for validating its output.<\/td>\r\n        <td>People who design and deploy the agents and who have oversight on their actions.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>Telecom examples<\/td>\r\n        <td>Automated billing and threshold-based alerts.<\/td>\r\n        <td>Conversational chatbots. Writing and summarizing incident logs.<\/td>\r\n        <td>Optimizing network operations, fault detection, and selective escalations.<\/td>\r\n      <\/tr>\r\n      <tr>\r\n        <td>When to use<\/td>\r\n        <td>The process is stable and well understood.<\/td>\r\n        <td>Tasks related to content analysis and generation.<\/td>\r\n        <td>For processes where the path to success varies and humans currently improvise.<\/td>\r\n      <\/tr>\r\n    <\/tbody>\r\n  <\/table>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3435cf9 section-head-margin-bottom elementor-widget elementor-widget-image\" data-id=\"3435cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.10pearls.com\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Body1.webp\" title=\"\" alt=\"AI in Telecom Body1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d770b0 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"3d770b0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"moving\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why telcos are moving on agentic AI now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3723c75 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"3723c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The simplest answer to why agentic AI in the telecom industry is gaining traction now is because the foundation models (with agentic capabilities), and agentic tooling and frameworks have evolved and matured significantly. While <a href=\"\/industry-telecomm\/\">generative AI telecom solutions<\/a> resulted in significant transformation, it was limited to certain domains and operational efficiency avenues, both internal and customer-facing. Agentic AI\u2019s ability to act across different telecom systems enables AI-driven automations that were previously impossible through RPA and even by <a href=\"\/artificial-intelligence\/generative-ai-development-services\/\">adopting generative AI<\/a>.<br \/><br \/>Other factors include flat Average Revenue Per User (ARPU) in a saturated market. The profits from new service categories and even potential new markets like IoT are often flattened against the cost of rolling out relevant technology infrastructure like 5G. Then there is the massive operational cost of manual network assurance. Because of the unpredictable and highly dynamic nature of the task, traditional RPA and even generative AI (relying on human directions) were unable to automate it. However, agentic AI has a realistic chance of handling this major, previously unsolved aspect of telecom network automation.<br \/><br \/>This is not limited to network assurance. Several telecom network operational domains or even granular tasks that were unfeasible for rule-based automation or even with generative AI may benefit from agentic AI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff222a8 indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"ff222a8\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"helpTelcos\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How agentic AI can help telcos move up the TM Forum Autonomous Networks levels<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f500b2 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"1f500b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The<a href=\"https:\/\/www.tmforum.org\/missions\/autonomous-networks\" target=\"_blank\" rel=\"nofollow\"> TMForum autonomous networks framework<\/a> gauges how much of an operational loop is running without human intervention. While several last generation <a href=\"\/industry-telecomm\/\">IT telecom solutions<\/a> have allowed operators to achieve partial autonomy in specific, well-understood scenarios, agentic <br \/>AI may help them advance their capabilities further.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b9c1ba e-grid e-con-full section-head-margin-bottom e-con e-child\" data-id=\"9b9c1ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4fe5d8 elementor-position-inline-start elementor-tablet-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"d4fe5d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tManual\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tManual executions throughout, with tooling only helping in limited capacity.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf100b elementor-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0bf100b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAssisted\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRepetitive executions handled with scripts and tools, with humans taking care of sensing, analyzing, and deciding.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a2733 elementor-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"79a2733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPartial autonomy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tClosed-loop automation of specific scenarios within a specific domain, through statically configured rules.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-084239d elementor-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"084239d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tConditional autonomy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSystem understands the environment, handles routine decisions, and dynamically adjusts rules for automation optimization within a domain. Humans handle exceptions.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fb1b01 elementor-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2fb1b01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHigh autonomy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAutomation jumps across domains, with predictive analysis enabling autonomous decision-making. Humans provide policy and intent.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd0c666 elementor-position-inline-start card-shadow elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"bd0c666\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M259.3 17.8L194 150.2 47.9 171.5c-26.2 3.8-36.7 36.1-17.7 54.6l105.7 103-25 145.5c-4.5 26.3 23.2 46 46.4 33.7L288 439.6l130.7 68.7c23.2 12.2 50.9-7.4 46.4-33.7l-25-145.5 105.7-103c19-18.5 8.5-50.8-17.7-54.6L382 150.2 316.7 17.8c-11.7-23.6-45.6-23.9-57.4 0z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tFull autonomy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEverything is fully automated, with systems adapting to changing needs autonomously; no human intervention required. This is an aspirational stage.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8219445 elementor-widget elementor-widget-heading\" data-id=\"8219445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Source: TM Forum<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77dbbba indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"77dbbba\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"useCases\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agentic AI use cases in telecom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b85a69a section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"b85a69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Agentic AI use cases in telecom are an expanding set. As the technology matures, confidence in the technology improves, and early agentic deployments start producing measurable results, telcos will naturally start looking into more use cases. For now, the use cases offering strong evidence for agent-driven improvements include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9caff indigo-h3 section-title-margin-bottom elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6d9caff\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"operations\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Network operations &amp; autonomous networks<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88c6f8d section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"88c6f8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>AI agents can triage the backlog of faults, often with more contextual awareness, speed, and accuracy than their human counterparts. This leads to fewer unnecessary escalations. They can also ensure that whatever alerts are routed to engineers are accompanied by the relevant supporting evidence, enabling easier resolution. They can also leverage pattern recognition to identify root causes that trigger multiple faults.<br \/><br \/>Specialized AI agents can be used to identify network issues and recommend RAN optimizations by going over performance data in real-time (or execute these recommendations if they have the permissions). Orchestrating planned work like maintenance shutdowns is typically a coordination- and communication-heavy task, and since agents can adapt to changes in run-time (like a shutdown stretching beyond planned hours), they can minimize disruption and keep impacted parties informed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12615df indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"12615df\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"customerCare\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04af251 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"04af251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer care is one of the most mature and promising agentic AI use cases in telecom, enabling productivity gains of around 45% to 60%. According to a <a href=\"https:\/\/cloud.google.com\/transform\/how-ai-agents-are-reshaping-the-telecom-industry\" target=\"_blank\" rel=\"nofollow\">Google report<\/a>, customer service and experience is the third-largest use case for agentic AI adoption in telecom, with 45% of organizations reporting agentic deployments in this area.<\/p><p>AI agents can transform Tier 1 resolution in telecom by not just responding to customer complaints but actually reaching across systems to fetch relevant information and escalating issues to the relevant teams. Other areas where agentic AI shows promising results are handling billing disputes, making retention-related offers and incentives to high-risk customers, and voice agents, which benefit from both agentic capabilities and improved voice-based conversations, reducing load on human agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbb73ee indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"fbb73ee\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"bssOss\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">BSS, OSS &amp; revenue assurance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c522f1 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"7c522f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Order fallout is one of the strongest fits for agentic deployments in telecom, since agents can treat each one on a case-by-case basis. They can diagnose failures across OSS and BSS and escalate ones they can&#8217;t resolve on their own, reducing the manual burden. The same capabilities apply upstream to provisioning exceptions.<br \/><br \/>AI agents can also help with revenue assurance by identifying leakages through continuous monitoring of network logs, billing systems, and usage records and identifying anomalies early. They can also run root-cause analysis and patch certain leaks without human intervention (within their defined limits) or escalate with recommendations for faster manual remediation. Number portability is another critical use case for AI agents, since it requires validating and coordinating against rules and handling exceptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d77252 indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"0d77252\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"fieldService\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Field service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2821d26 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"2821d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>While AI systems already handle dispatch optimization, AI agents can be more resilient <br \/>against changes in real-time and adjust the original dispatch plans to accommodate new variables like technician availability, parts unavailability, etc. Agents can also help field technicians retrieve site\/issue-specific records to identify common fault patterns and <br \/>previous resolution approaches.<br \/><br \/>Both agent-driven field service benefits may contribute to increased first-time resolutions, which is the single largest controllable cost in field operations. Many repeat visits can be traced back to incomplete diagnosis before dispatch, something that AI agents can improve upon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8661773 indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"8661773\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"fraud\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fraud, security &amp; compliance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-318abae section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"318abae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fraud detection is already a mature analytics problem, but there are still manual elements, including correlating different signals, verifying whether a fraud pattern is genuine, and containing the damage. Agents can take over many tasks between alert and action. One great example is SIM Swap fraud, which spans across CRM, authentication, and network systems. An agent that can check relevant signals across all three in the narrow window available when the fraud takes place has a much higher potential of success than humans. A similar pattern can be seen in bypass fraud that focuses on routing international traffic. Agents don&#8217;t just detect the fraud through pattern analysis; they can initiate the blocks as well.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1103b62 indigo-h3 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"1103b62\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"b2b\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">B2B &amp; wholesale sales<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d0be9a section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"4d0be9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Developing quotes for enterprises is research-heavy work that may take days, delaying responses and possibly losing enterprise clients to competitors. Agents can check serviceability at each customer site, confirm available capacity, and implement pricing rules, all before a human reviews the quote.<br \/><br \/>Contract analysis is mainly a generative AI domain, but agents build upon it by acting on the extracted information, autonomously when feasible or with human oversight.<br \/><br \/>Another agentic use case is partner settlement, where agents can reconcile interconnect and roaming usage records between carriers and identify discrepancies, automating away several manual parts of this process. It\u2019s worth noting that all three use cases carry consequences for business relationships, so agentic permissions and escalations should be carefully established.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c439a29 section-head-margin-bottom section-padding gradient-lefttoright-service e-con-full e-flex e-con e-child\" data-id=\"c439a29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4feebac e-con-full e-flex e-con e-child\" data-id=\"4feebac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-436f20a indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"436f20a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Not sure how to identify <\/br> the right use case for <\/br>\nagentic deployments?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-158f9ac elementor-widget elementor-widget-text-editor\" data-id=\"158f9ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our agentic AI teams and industry experts can analyze your operations, AI adoption maturity, and data ecosystems toidentify optimal use cases for agentic deployments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6135f25 indigo-btn indigo-btn--gradient elementor-widget elementor-widget-button\" data-id=\"6135f25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/get-in-touch\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Connect<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28924d8 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"28924d8\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"howAI\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How agentic AI actually runs on a telco stack<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f750d section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"b9f750d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An agentic system that resolves a fault or fixes an order needs at least six core elements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3746a48 e-con-full e-grid section-head-margin-bottom e-con e-child\" data-id=\"3746a48\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-101ebdd elementor-widget elementor-widget-icon-box\" data-id=\"101ebdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tI. Orchestration and agent runtime\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tA runtime is where an agent's logic, state, and lifecycle control live, while orchestration ensures that multiple agents work in tandem to complete a task. This layer decides what the agents are working on, what (and how many) steps they would take, and when to stop.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9679802 elementor-widget elementor-widget-icon-box\" data-id=\"9679802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tII. Model layer\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis is where the reasoning capability lives. It hosts or calls the foundation models behind each agent and routes requests to the appropriate model, ensuring that heavier reasoning goes to stronger, more capable models, while simpler requests are handled by local or more affordable models.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cefc63 elementor-widget elementor-widget-icon-box\" data-id=\"6cefc63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIII. Tool and API layer\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThe tool and API layer sits between agent requests and systems like BSS, OSS, network management, and CRM, handling permissions, actions, and logging requests.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f7f32 elementor-widget elementor-widget-icon-box\" data-id=\"a9f7f32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIV. Retrieval\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tRetrieval is responsible for contextual awareness of agentic AI systems, grounding it in network topology, customer records, and prior tickets.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d69897 elementor-widget elementor-widget-icon-box\" data-id=\"9d69897\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tV. Observability and evaluation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tThis layer records agentic behavior and actions and evaluates whether it was done well.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-070195b elementor-widget elementor-widget-icon-box\" data-id=\"070195b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tVI. Guardrails and human-in-the-loop  (HITL)\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tGuardrails curate agent behavior, ensuring it is appropriate and within governance boundaries, while HITL takes care of manual checks and oversight.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a18f365 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"a18f365\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"addingAI\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Adding AI agents on top of legacy BSS &amp; OSS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e11ce section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"77e11ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Most telcos have some combination of Amdocs, Netcracker, Salesforce, and Oracle, along with custom systems built in-house. When agents need to act within these systems, the overarching challenge is <a href=\"\/artificial-intelligence\/ai-integration-services\/\">AI integration<\/a>. There might be APIs that allow reads but not writes, no reliable way to track state change, batch interfaces available even when the agent needs a synchronous response, and inconsistent identity across systems.<br \/><br \/>This is why it\u2019s often the tool layer that decides whether an agentic pilot reaches production in a telecom environment, instead of the model. Integration platforms like MuleSoft typically become the layer that bridges the integration gaps, providing agents access to a governed set of actions guided by permissions and logging, instead of directly accessing databases and sensitive controls. This layer is tied less to agentic development and is more akin to middleware development and integration engineering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e76ce9 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"9e76ce9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"gaurdRails\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guardrails, evaluation &amp; observability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e2630e section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"9e2630e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Four things must come together before an AI agent, or agentic system, can take a production-stage decision or act in a live environment.<\/p><p>\u00a0<\/p><ul><li><strong>Action scoping<\/strong> &#8211; Decides what an agent can do and what its limits and constraints are. This includes order types, value thresholds, regions, and time windows.<\/li><li><strong>Evaluation harness<\/strong> &#8211; Gauges agent performance against known cases, establishing a baseline. This helps track changes in agent behavior, triggered by changes in instructions or the underlying model.<\/li><li><strong>Rollbacks<\/strong> &#8211; Ensure that even permitted actions can be reverted to a stable, former state if they don&#8217;t lead to desired results.<\/li><li><strong>Audit trails<\/strong> &#8211; Made up of an agent&#8217;s (and agentic system&#8217;s) inputs, decisions, actions, and approvals. This helps in determining where things went wrong (if needed).<br \/><br \/>Collectively, these four things turn agents that only seem to work into agents that work. This is useful for both change advisory boards and regulators.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b14fad4 section-head-margin-bottom elementor-widget elementor-widget-image\" data-id=\"b14fad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/staging.10pearls.com\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Body2.webp\" title=\"\" alt=\"AI in Telecom Body2\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-baa0275 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"baa0275\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"whyTelecom\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why most telecom agentic AI pilots do not reach production<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef35f5d section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"ef35f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>There are five failure modes that telcos must understand, and none of them are related to <br \/>model capability.<\/p><ul><li><strong>Missing or inadequate tool layer:<\/strong> If an agent can read but not end, a human must take an action. That erodes the distinction between generative AI and agentic AI.<\/li><li><strong>No evaluation baseline:<\/strong> Without measuring the current process against relevant KPIs, there is no way to prove improvement with agentic deployment or justify scaling.<\/li><li><strong>Unclear action authority:<\/strong> Agents that are not given the authority to act autonomously (without human approval) may serve as a glorified advisor and nothing more.<\/li><li><strong>Data residency influencing model choice:<\/strong> An agentic pilot built around a frontier model may not scale if the model sits outside the region or perimeter of customer data.<\/li><li><strong>No owner in operations:<\/strong> If no individual or team in the production environment takes responsibility for an agentic deployment, it may remain an innovation-focused pilot.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e82bc0e indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"e82bc0e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"dataResidency\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Governance, data residency &amp; regulatory readiness<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc35461 section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"fc35461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Agents that act on customer data naturally inherit every obligation that applies to that data. Elements like consent and regulations govern not just what an agent stores but what it processes and &#8220;sees.&#8221; Audit logging cannot be selective and must capture agent decisions alongside system events and tool calls, because regulators can ask why certain decisions were made and where the reasoning deviated from the acceptable path.<br \/><br \/>Under the EU AI Act, systems making high-impact decisions about individuals carry additional obligations, and some telecom decisioning can fall within this scope, depending on the function.<br \/><br \/>Regional data residency often determines model choice. In places where data cannot leave a jurisdiction, locally hosted open-weight models emerge as a practical option. This can significantly change the capability of agentic systems and should be addressed while the agents are being designed. Internal approval paths matter too, since security, data protection, and operations each hold a veto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f9b73 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"a7f9b73\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"telecomOperators\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agentic AI engineering for telecom operators<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19789c section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"b19789c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Engineering reliable agentic systems across complex telecom environments requires strong governance and oversight. In practice, that entails building the layers that decide whether agents reach production: integration and tool layers over BSS and OSS, <a href=\"\/artificial-intelligence\/agentic-ai-development-services\/\">agentic AI development<\/a> and orchestration, evaluation harnesses and agent testing, and the governance controls that let operations teams accept agent actions.<\/p><p>This combination of AI engineering, systems integration, and operational governance is what turns agentic capability into production-ready automation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4e900c indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"a4e900c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"conclusion\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f91078e section-head-margin-bottom elementor-widget elementor-widget-text-editor\" data-id=\"f91078e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The distance between a working pilot and an agent authorized to touch a production order is not model capability. It is a clean tool layer, measured evidence, defined action authority, and an owner in operations. Operators that build those four things move agents into production. Those that do not run pilots indefinitely.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea96fb3 e-con-full e-flex e-con e-child\" data-id=\"ea96fb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7464da7 elementor-widget elementor-widget-heading\" data-id=\"7464da7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TABLE OF CONTENTS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-221c232 elementor-widget elementor-widget-heading\" data-id=\"221c232\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#telecom\">What is agentic AI in telecom?<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68abc3b elementor-widget elementor-widget-heading\" data-id=\"68abc3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#rpa\">RPA vs. GenAI vs. Agentic AI<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad607ab elementor-widget elementor-widget-heading\" data-id=\"ad607ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#moving\">Why telcos are moving on agentic AI now<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-624649d elementor-widget elementor-widget-heading\" data-id=\"624649d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#useCases\">Agentic AI use cases in telecom<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1039744 elementor-widget elementor-widget-heading\" data-id=\"1039744\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#howAI\">How agentic AI actually runs on a telco stack<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef88fb elementor-widget elementor-widget-heading\" data-id=\"9ef88fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#whyTelecom\">Why most telecom agentic AI pilots do not reach production<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af5c910 elementor-widget elementor-widget-heading\" data-id=\"af5c910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#dataResidency\">Governance, data residency &amp; regulatory readiness<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b638e58 elementor-widget elementor-widget-heading\" data-id=\"b638e58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#telecomOperators\">Agentic AI engineering for telecom operators<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8832ad0 elementor-widget elementor-widget-heading\" data-id=\"8832ad0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"#conclusion\">Conclusion<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b22502 section-padding gradient-lefttoright-service e-flex e-con-boxed e-con e-child\" data-id=\"1b22502\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17c946e e-con-full e-flex e-con e-child\" data-id=\"17c946e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19c09e3 indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"19c09e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to move beyond the pilot?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be656bc elementor-widget elementor-widget-text-editor\" data-id=\"be656bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our AI engineers combine end-to-end agentic capabilities with telecom industry experience to build resilient and scalable agentic systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f2f2d indigo-btn indigo-btn--gradient elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"c2f2f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/get-in-touch\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Connect<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a97a22f section-padding e-flex e-con-boxed e-con e-parent\" data-id=\"a97a22f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15584e6 indigo-h2 section-head-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"15584e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related blogs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e86cc17 elementor-widget elementor-widget-insights_section_widget\" data-id=\"e86cc17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"insights_section_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\t\t\/* \u2500\u2500 Widget wrapper \u2500\u2500 *\/\n\t\t#isw-e86cc17 {\n\t\t\tposition: relative;\n\t\t\tpadding: 0 40px; \/* space for arrows on left\/right *\/\n\t\t\tbox-sizing: border-box;\n\t\t}\n\t\t#isw-e86cc17 .isw-outer {\n\t\t\tposition: relative;\n\t\t\toverflow: hidden;\n\t\t\tpadding: 20px 0;\n\t\t\tmargin: -20px 0;\n\t\t}\n\t\t#isw-e86cc17 .isw-track {\n\t\t\tdisplay: flex;\n\t\t\tflex-direction: row;\n\t\t\tflex-wrap: nowrap;\n\t\t\tgap: 20px;\n\t\t\ttransition: transform .5s cubic-bezier(.25,.46,.45,.94);\n\t\t\twill-change: transform;\n\t\t\talign-items: stretch;\n\t\t\tvisibility: hidden;\n\t\t}\n\t\t#isw-e86cc17 .isw-slide { flex-shrink: 0; box-sizing: border-box; display: flex; }\n\n\t\t\/* \u2500\u2500 Card \u2014 no shadow by default, only on hover \u2500\u2500 *\/\n\t\t#isw-e86cc17 .isw-card {\n\t\t\tborder-radius: 16px; overflow: hidden; width: 100%; flex: 1;\n\t\t\tposition: relative; height: 380px; background: #fff;\n\t\t\tbox-shadow: none;\n\t\t\ttransition: box-shadow .3s ease;\n\t\t}\n\t\t#isw-e86cc17 .isw-card:hover {\n\t\t\tbox-shadow: 0px 14px 36px -8px rgba(99,102,241,0.2);\n\t\t}\n\n\t\t\/* Layer 1 \u2014 Image *\/\n\t\t#isw-e86cc17 .isw-img-wrap {\n\t\t\tposition: absolute; top: 0; left: 0;\n\t\t\twidth: 100%; height: 100%; z-index: 1;\n\t\t}\n\t\t#isw-e86cc17 .isw-img-wrap img {\n\t\t\twidth: 100%; height: 100%; display: block; object-fit: cover;\n\t\t}\n\n\t\t\/* Layer 2 \u2014 Text bar *\/\n\t\t#isw-e86cc17 .isw-text-wrap {\n\t\t\tposition: absolute; bottom: 0; left: 0;\n\t\t\twidth: 100%; height: 35%; z-index: 2;\n\t\t\tbackground: #fff; padding: 16px 24px 20px;\n\t\t\tbox-sizing: border-box; display: flex; flex-direction: column;\n\t\t\tgap: 8px; overflow: hidden;\n\t\t\ttransition: height .35s cubic-bezier(.4,0,.2,1);\n\t\t}\n\t\t#isw-e86cc17 .isw-card:hover .isw-text-wrap { height: 100%; }\n\n\t\t#isw-e86cc17 .isw-excerpt-wrap,\n\t\t#isw-e86cc17 .isw-readmore-wrap { display: none; }\n\t\t#isw-e86cc17 .isw-card:hover .isw-excerpt-wrap { display: block; }\n\t\t#isw-e86cc17 .isw-card:hover .isw-readmore-wrap { display: block; margin-top: auto; }\n\n\t\t\/* \u2500\u2500 Variation 2 overrides \u2500\u2500 *\/\n\t\t#isw-e86cc17.isw-v2 .isw-card {\n\t\t\theight: 530px;\n\t\t\tborder-radius: 15px;\n\t\t\tbox-shadow: none;\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-card:hover {\n\t\t\tbox-shadow: 0px 14px 36px -8px rgba(99,102,241,0.2);\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-img-wrap {\n\t\t\tposition: absolute; top: 0; left: 0;\n\t\t\twidth: 100%; height: 100%; z-index: 1;\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-img-wrap img {\n\t\t\twidth: 100%; height: 100%;\n\t\t\tposition: absolute; top: 0; left: 0;\n\t\t\tobject-fit: cover;\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-text-wrap {\n\t\t\tposition: absolute; bottom: 0; left: 0;\n\t\t\twidth: 100%; height: 120px; z-index: 2;\n\t\t\tpadding: 12px 20px;\n\t\t\tbox-sizing: border-box; display: flex;\n\t\t\tflex-direction: column; gap: 6px;\n\t\t\toverflow: hidden; justify-content: center;\n\t\t\ttransition: height .2s ease-in-out, padding .2s ease-in-out;\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-card:hover .isw-text-wrap {\n\t\t\theight: 100% !important;\n\t\t\tpadding: 24px 20px !important;\n\t\t\tjustify-content: flex-start !important;\n\t\t\toverflow-y: auto !important;\n\t\t}\n\t\t#isw-e86cc17.isw-v2 .isw-title { margin-bottom: 4px !important; margin-top: 0 !important; }\n\t\t#isw-e86cc17.isw-v2 .isw-excerpt { margin: 6px 0 !important; }\n\t\t#isw-e86cc17.isw-v2 .isw-readmore { text-decoration: none; display: inline-block; }\n\t\t#isw-e86cc17.isw-v2 .isw-card:hover .isw-excerpt-wrap { display: block; }\n\t\t#isw-e86cc17.isw-v2 .isw-card:hover .isw-readmore-wrap {\n\t\t\tdisplay: flex; justify-content: flex-end; margin-top: auto;\n\t\t}\n\n\t\t\/* \u2500\u2500 Tag \u2014 no underline, same for V1 and V2 \u2500\u2500 *\/\n\t\t#isw-e86cc17 .isw-tag {\n\t\t\tfont-family: \"Figtree\", sans-serif !important;\n\t\t\tfont-size: 14px !important;\n\t\t\tfont-weight: 600 !important;\n\t\t\ttext-transform: uppercase;\n\t\t\topacity: 0.75;\n\t\t\tmargin: 0;\n\t\t\tline-height: 18px;\n\t\t\tborder-bottom: none !important;\n\t\t\tdisplay: block;\n\t\t}\n\n\t\t\/* \u2500\u2500 Title \u2500\u2500 *\/\n\t\t#isw-e86cc17 .isw-title {\n\t\t\tfont-family: \"Figtree\", sans-serif !important;\n\t\t\tfont-size: 20px !important;\n\t\t\tfont-weight: 700 !important;\n\t\t\tline-height: 24px !important;\n\t\t\tcolor: #171616 !important;\n\t\t\tmargin: 0;\n\t\t\tdisplay: -webkit-box;\n\t\t\t-webkit-line-clamp: 3;\n\t\t\t-webkit-box-orient: vertical;\n\t\t\toverflow: hidden;\n\t\t}\n\t\t#isw-e86cc17 .isw-title a { color: inherit !important; text-decoration: none; }\n\n\t\t\/* \u2500\u2500 Arrows \u2014 outside the slider via widget padding \u2500\u2500 *\/\n\t\t#isw-e86cc17 .isw-prev,\n\t\t#isw-e86cc17 .isw-next {\n\t\t\tposition: absolute;\n\t\t\ttop: calc(50% - 30px); \/* vertically centered on card area *\/\n\t\t\ttransform: translateY(-50%);\n\t\t\tbackground: none !important;\n\t\t\tborder: none !important;\n\t\t\tbox-shadow: none !important;\n\t\t\tpadding: 0;\n\t\t\tcursor: pointer;\n\t\t\twidth: 24px; height: 24px;\n\t\t\tdisplay: flex;\n\t\t\talign-items: center; justify-content: center;\n\t\t\tz-index: 10;\n\t\t\toutline: none;\n\t\t}\n\t\t#isw-e86cc17 .isw-prev { left: 4px; }\n\t\t#isw-e86cc17 .isw-next { right: 4px; }\n\t\t#isw-e86cc17 .isw-prev::after,\n\t\t#isw-e86cc17 .isw-next::after,\n\t\t#isw-e86cc17 .isw-prev::before,\n\t\t#isw-e86cc17 .isw-next::before { display: none !important; content: none !important; }\n\t\t@media(max-width:768px){\n\t\t\t#isw-e86cc17 .isw-prev,\n\t\t\t#isw-e86cc17 .isw-next { display: none !important; }\n\t\t\t#isw-e86cc17 { padding: 0; }\n\t\t\t\/* V2 mobile: fixed image height, card height follows *\/\n\t\t\t#isw-e86cc17.isw-v2 .isw-card { height: 500px !important; }\n\t\t\t#isw-e86cc17.isw-v2 .isw-img-wrap { height: 402px !important; }\n\t\t\t#isw-e86cc17.isw-v2 .isw-img-wrap img { object-fit: fill !important; height: 95% !important; }\n\t\t}\n\n\t\t\/* Dots *\/\n\t\t#isw-e86cc17 .isw-dots {\n\t\t\tdisplay: flex;\n\t\t\talign-items: center;\n\t\t\tjustify-content: center;\n\t\t\tgap: 16px;\n\t\t\tmargin-top: 32px;\n\t\t\theight: 36px;\n\t\t\tbox-sizing: content-box;\n\t\t}\n\t\t#isw-e86cc17 .isw-dot {\n\t\t\twidth: 10px !important;\n\t\t\theight: 10px !important;\n\t\t\tborder-radius: 50% !important;\n\t\t\tbackground: var(--e-global-color-f527530) !important;\n\t\t\topacity: 0.25;\n\t\t\tcursor: pointer;\n\t\t\tborder: none !important;\n\t\t\tpadding: 0;\n\t\t\ttransition: width .25s ease, height .25s ease, opacity .25s ease, background .25s ease, border .25s ease;\n\t\t\tflex-shrink: 0;\n\t\t\tdisplay: block;\n\t\t\tbox-sizing: border-box;\n\t\t}\n\t\t#isw-e86cc17 .isw-dot.active {\n\t\t\twidth: 14px !important;\n\t\t\theight: 14px !important;\n\t\t\topacity: 1 !important;\n\t\t\tbackground: var(--e-global-color-5d532a8) !important;\n\t\t\tborder: 3px solid var(--e-global-color-f527530) !important;\n\t\t}\n\n\t\t\/* Read More *\/\n\t\t#isw-e86cc17 .isw-readmore {\n\t\t\tfont-size: 14px; font-weight: 600;\n\t\t\ttext-decoration: none; color: #171616 !important;\n\t\t\tborder-bottom: 1px solid #171616;\n\t\t\tdisplay: inline-block;\n\t\t}\n\t\t<\/style><div id=\"isw-e86cc17\" class=\"isw-v2\"><button class=\"isw-prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M15.75 19.5L8.25 12L15.75 4.5\" stroke=\"#000\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"isw-next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M8.25 4.5L15.75 12L8.25 19.5\" stroke=\"#000\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><div class=\"isw-outer\"><div class=\"isw-track\"><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-integration-strategy-enterprise-framework\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/Building-an-AI-Integration-Strategy-Blog-Thumbnail-1024x1024.webp\" alt=\"Building an AI Integration Strategy\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-integration-strategy-enterprise-framework\/\">Building an AI Integration Strategy<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">Learn a practical 9-step AI integration framework to define outcomes, overcome organizational barriers, measure ROI, and build AI solutions that...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/ai-integration-strategy-enterprise-framework\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Featured-1024x1024.webp\" alt=\"Agentic AI in the Telecom Industry\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/\">Agentic AI in the Telecom Industry<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">The telecom industry is embracing agentic AI for multiple operational and customer-facing use cases, while navigating legacy systems, integration, and...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-in-real-estate-industry\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-real-estate-thumbnail-1024x1024.webp\" alt=\"How is AI being used in real estate in 2026\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-in-real-estate-industry\/\">How is AI being used in real estate in 2026<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">Discover how AI is transforming real estate, from asset management to contract intelligence, with practical use cases and signs that...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/ai-in-real-estate-industry\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/how-to-create-ai-policy\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/Developing-an-AI-Policy-Featured-1024x1024.webp\" alt=\"Developing an AI Policy | A Guide for Company Leadership\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/how-to-create-ai-policy\/\">Developing an AI Policy | A Guide for Company Leadership<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">Learn how to create an AI policy for your company with an 8-step framework covering AI governance, risk, compliance, data...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/how-to-create-ai-policy\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/enterprise-ai-agent-security-lessons\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/OpenAI-and-Hugging-Face-Featured-1024x1024.webp\" alt=\"Enterprise AI Agent Security: Lessons from the OpenAI Incident\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/enterprise-ai-agent-security-lessons\/\">Enterprise AI Agent Security: Lessons from the OpenAI Incident<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">The recent OpenAI testing incident offers a timely reminder that AI agent security needs to go beyond the model itself....<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/enterprise-ai-agent-security-lessons\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/offshore-software-development-companies\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/Top-Offshore-Software-Development-Main-thumbnail-1024x1024.webp\" alt=\"Top 10 offshore software development companies (2026)\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/offshore-software-development-companies\/\">Top 10 offshore software development companies (2026)<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">In a recent Mauloa podcast, 10Pearls CEO Imran Aftab shares practical lessons on AI-native transformation, leadership, engineering excellence, and building...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/offshore-software-development-companies\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-code-security-testing-ai-generated-code\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/ai-code-security-gap-thumbnail.webp\" alt=\"AI Code Security: Who\u2019s Testing AI-Generated Code?\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/ai-code-security-testing-ai-generated-code\/\">AI Code Security: Who\u2019s Testing AI-Generated Code?<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">This article compares the top 10 custom software development companies for 2026. The rankings are based on the average review...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/ai-code-security-testing-ai-generated-code\/\">Read More<\/a><\/div><\/div><\/div><\/div><div class=\"isw-slide\"><div class=\"isw-card\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/navigating-ai-transformation\/\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;z-index:1;display:block;text-decoration:none;\"><div class=\"isw-img-wrap\"><img decoding=\"async\" src=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/07\/nevigating-ai-shift-blog-featured-1024x1024.webp\" alt=\"Navigating the AI Shift: Lessons from Imran Aftab\" loading=\"lazy\"><\/div><\/a><div class=\"isw-text-wrap\"><p class=\"isw-tag\">AI\/ML<\/p><p class=\"isw-title\"><a href=\"https:\/\/10pearls.com\/uk\/blog\/navigating-ai-transformation\/\">Navigating the AI Shift: Lessons from Imran Aftab<\/a><\/p><div class=\"isw-excerpt-wrap\"><p class=\"isw-excerpt\">In a recent Mauloa podcast, 10Pearls CEO Imran Aftab shares practical lessons on AI-native transformation, leadership, engineering excellence, and building...<\/p><\/div><div class=\"isw-readmore-wrap\" style=\"text-align:left\"><a class=\"isw-readmore\" href=\"https:\/\/10pearls.com\/uk\/blog\/navigating-ai-transformation\/\">Read More<\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"isw-dots\"><\/div><\/div><script>(function(){\n\t\t\tvar id       = \"isw-e86cc17\";\n\t\t\tvar spvDesk  = 3;\n\t\t\tvar spvTab   = 2;\n\t\t\tvar gap      = 20;\n\t\t\tvar total    = 8;\n\t\t\tvar autoplay = true;\n\t\t\tvar autoSpd  = 5000;\n\t\t\tvar showDots = true;\n\n\t\t\tvar wrap  = document.getElementById(id);\n\t\t\tif(!wrap) return;\n\t\t\tvar outer  = wrap.querySelector(\".isw-outer\");\n\t\t\tvar track  = wrap.querySelector(\".isw-track\");\n\t\t\tvar slides = wrap.querySelectorAll(\".isw-slide\");\n\t\t\tvar dotsWrap = wrap.querySelector(\".isw-dots\");\n\t\t\tvar btnPrev  = wrap.querySelector(\".isw-prev\");\n\t\t\tvar btnNext  = wrap.querySelector(\".isw-next\");\n\n\t\t\tvar cur      = 0;\n\t\t\tvar timer    = null;\n\t\t\tvar spv      = spvDesk;\n\n\t\t\tfunction getSpv(){\n\t\t\t\tvar w = window.innerWidth;\n\t\t\t\tif(w <= 480)  return 1;\n\t\t\t\tif(w <= 900)  return spvTab;\n\t\t\t\treturn spvDesk;\n\t\t\t}\n\n\t\t\tfunction setSlideWidths(){\n\t\t\t\tspv = getSpv();\n\t\t\t\tvar outerW = outer.offsetWidth;\n\t\t\t\tvar slideW = (outerW - gap * (spv - 1)) \/ spv;\n\t\t\t\t[].forEach.call(slides, function(s){\n\t\t\t\t\ts.style.width    = slideW + \"px\";\n\t\t\t\t\ts.style.minWidth = slideW + \"px\";\n\t\t\t\t});\n\t\t\t}\n\n\t\t\tfunction maxPage(){ return Math.max(0, total - spv); }\n\n\t\t\tfunction goTo(n, instant){\n\t\t\t\tn = Math.max(0, Math.min(n, maxPage()));\n\t\t\t\tcur = n;\n\t\t\t\tsetSlideWidths();\n\t\t\t\tvar slideW = slides[0] ? slides[0].offsetWidth : 0;\n\t\t\t\tvar offset = cur * (slideW + gap);\n\t\t\t\ttrack.style.transition = instant ? \"none\" : \"transform .5s cubic-bezier(.25,.46,.45,.94)\";\n\t\t\t\ttrack.style.transform  = \"translateX(-\" + offset + \"px)\";\n\t\t\t\tupdDots();\n\t\t\t}\n\n\t\t\tfunction updDots(){\n\t\t\t\tif(!showDots || !dotsWrap) return;\n\t\t\t\tvar pages = maxPage() + 1;\n\t\t\t\t\/\/ Rebuild dots if count changed\n\t\t\t\tif(dotsWrap.children.length !== pages){\n\t\t\t\t\tdotsWrap.innerHTML = \"\";\n\t\t\t\t\tfor(var i=0;i<pages;i++){\n\t\t\t\t\t\t(function(idx){\n\t\t\t\t\t\t\tvar b = document.createElement(\"button\");\n\t\t\t\t\t\t\tb.className = \"isw-dot\" + (idx===0?\" active\":\"\");\n\t\t\t\t\t\t\tb.setAttribute(\"aria-label\",\"Page \"+(idx+1));\n\t\t\t\t\t\t\tb.addEventListener(\"click\",function(){ stopTimer(); goTo(idx); startTimer(); });\n\t\t\t\t\t\t\tdotsWrap.appendChild(b);\n\t\t\t\t\t\t})(i);\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t\t[].forEach.call(dotsWrap.querySelectorAll(\".isw-dot\"),function(d,i){\n\t\t\t\t\td.classList.toggle(\"active\", i===cur);\n\t\t\t\t});\n\t\t\t}\n\n\t\t\tfunction stopTimer(){ clearInterval(timer); timer=null; }\n\t\t\tfunction startTimer(){\n\t\t\t\tif(!autoplay) return; stopTimer();\n\t\t\t\ttimer = setInterval(function(){\n\t\t\t\t\tgoTo(cur >= maxPage() ? 0 : cur + 1);\n\t\t\t\t}, autoSpd);\n\t\t\t}\n\n\t\t\tif(btnPrev) btnPrev.addEventListener(\"click\",function(){ stopTimer(); goTo(cur-1); startTimer(); });\n\t\t\tif(btnNext) btnNext.addEventListener(\"click\",function(){ stopTimer(); goTo(cur+1); startTimer(); });\n\n\t\t\t\/\/ Touch swipe\n\t\t\tvar tx=0, ty=0;\n\t\t\touter.addEventListener(\"touchstart\",function(e){ tx=e.touches[0].clientX; ty=e.touches[0].clientY; stopTimer(); },{passive:true});\n\t\t\touter.addEventListener(\"touchend\",function(e){\n\t\t\t\tvar dx=e.changedTouches[0].clientX-tx, dy=e.changedTouches[0].clientY-ty;\n\t\t\t\tif(Math.abs(dx)>Math.abs(dy)&&Math.abs(dx)>40){ goTo(dx<0?cur+1:cur-1); }\n\t\t\t\tstartTimer();\n\t\t\t},{passive:true});\n\n\t\t\t\/\/ Resize\n\t\t\tvar rt;\n\t\t\twindow.addEventListener(\"resize\",function(){\n\t\t\t\tclearTimeout(rt);\n\t\t\t\trt=setTimeout(function(){ goTo(cur,true); },200);\n\t\t\t});\n\n\t\t\t\/\/ Init \u2014 use requestAnimationFrame so layout is painted and offsetWidth is correct\n\t\t\tfunction doInit(){\n\t\t\t\tsetSlideWidths();\n\t\t\t\tupdDots();\n\t\t\t\tgoTo(0, true);\n\t\t\t\ttrack.style.visibility = \"visible\"; \/\/ show after widths are set\n\t\t\t\tstartTimer();\n\t\t\t}\n\t\t\tif(document.readyState === \"loading\"){\n\t\t\t\tdocument.addEventListener(\"DOMContentLoaded\", function(){ requestAnimationFrame(doInit); });\n\t\t\t} else {\n\t\t\t\trequestAnimationFrame(doInit);\n\t\t\t}\n\t\t})();<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b10692 section-padding gradient-lefttoright-service e-flex e-con-boxed e-con e-parent\" data-id=\"7b10692\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d85cc5f e-con-full e-flex e-con e-child\" data-id=\"d85cc5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-077895a indigo-h2 section-title-margin-bottom elementor-widget elementor-widget-heading\" data-id=\"077895a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>Get in touch<\/span> with us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22dc06d elementor-widget elementor-widget-text-editor\" data-id=\"22dc06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Global digital transformation and product engineering partner.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e987474 e-con-full e-flex e-con e-child\" data-id=\"e987474\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f377f5 indigo-h3 elementor-widget elementor-widget-heading\" data-id=\"1f377f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Information<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9a6611 e-flex e-con-boxed e-con e-parent\" data-id=\"e9a6611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The telecom industry is embracing agentic AI for multiple operational and customer-facing use cases, while navigating legacy systems, integration, and governance challenges.<\/p>\n","protected":false},"author":85,"featured_media":216971,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"_angie_page":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"page_builder":"","footnotes":""},"categories":[49],"tags":[4585],"class_list":["post-216968","post","type-post","status-publish","format-standard","has-post-thumbnail","category-blog","tag-ai-and-ml"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentic AI in the Telecom Industry<\/title>\n<meta name=\"description\" content=\"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"website\" \/>\n<meta property=\"og:title\" content=\"Agentic AI in the Telecom Industry\" \/>\n<meta property=\"og:description\" content=\"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/\" \/>\n<meta property=\"og:site_name\" content=\"10Pearls UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/10Pearls\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-27T14:28:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-28T10:11:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Social.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"359\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Bilal Khalid\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Agentic AI in the Telecom Industry\" \/>\n<meta name=\"twitter:description\" content=\"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.\" \/>\n<meta name=\"twitter:creator\" content=\"@TenPearls\" \/>\n<meta name=\"twitter:site\" content=\"@TenPearls\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bilal Khalid\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Agentic AI in the Telecom Industry","description":"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/","og_locale":"en_GB","og_type":"website","og_title":"Agentic AI in the Telecom Industry","og_description":"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.","og_url":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/","og_site_name":"10Pearls UK","article_publisher":"https:\/\/www.facebook.com\/10Pearls\/","article_published_time":"2026-08-27T14:28:11+00:00","article_modified_time":"2026-08-28T10:11:30+00:00","og_image":[{"width":640,"height":359,"url":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Social.webp","type":"image\/webp"}],"author":"Bilal Khalid","twitter_card":"summary_large_image","twitter_title":"Agentic AI in the Telecom Industry","twitter_description":"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.","twitter_creator":"@TenPearls","twitter_site":"@TenPearls","twitter_misc":{"Written by":"Bilal Khalid","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#article","isPartOf":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/"},"author":{"name":"Bilal Khalid","@id":"https:\/\/10pearls.com\/uk\/#\/schema\/person\/30a3e41d42f83257c851d0b716a592ed"},"headline":"Agentic AI in the Telecom Industry","datePublished":"2026-08-27T14:28:11+00:00","dateModified":"2026-08-28T10:11:30+00:00","mainEntityOfPage":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/"},"wordCount":3151,"publisher":{"@id":"https:\/\/10pearls.com\/uk\/#organization"},"image":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#primaryimage"},"thumbnailUrl":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Featured.webp","keywords":["AI\/ML"],"articleSection":["Blog"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/","url":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/","name":"Agentic AI in the Telecom Industry","isPartOf":{"@id":"https:\/\/10pearls.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#primaryimage"},"image":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#primaryimage"},"thumbnailUrl":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Featured.webp","datePublished":"2026-08-27T14:28:11+00:00","dateModified":"2026-08-28T10:11:30+00:00","description":"Agentic AI in telecom is gaining traction, especially in certain use cases. Learn more about these use cases, agentic AI deployments in production, and challenges.","breadcrumb":{"@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#primaryimage","url":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Featured.webp","contentUrl":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2026\/08\/AI-in-Telecom-Featured.webp","width":4096,"height":4096,"caption":"AI in Telecom Featured"},{"@type":"BreadcrumbList","@id":"https:\/\/10pearls.com\/uk\/blog\/agentic-ai-telecom\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/10pearls.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Agentic AI in the Telecom Industry"}]},{"@type":"WebSite","@id":"https:\/\/10pearls.com\/uk\/#website","url":"https:\/\/10pearls.com\/uk\/","name":"10Pearls UK","description":"AI-Powered Software Development Company","publisher":{"@id":"https:\/\/10pearls.com\/uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/10pearls.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/10pearls.com\/uk\/#organization","name":"10Pearls","alternateName":"Software development company","url":"https:\/\/10pearls.com\/uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/10pearls.com\/uk\/#\/schema\/logo\/image\/","url":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2025\/07\/10Pearls-Black.png","contentUrl":"https:\/\/10pearls.com\/uk\/wp-content\/uploads\/2025\/07\/10Pearls-Black.png","width":282,"height":107,"caption":"10Pearls"},"image":{"@id":"https:\/\/10pearls.com\/uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/10Pearls\/","https:\/\/x.com\/TenPearls","https:\/\/www.linkedin.com\/company\/10pearls\/"],"description":"10Pearls is a leading AI-powered software development company. We build intelligent digital products for healthcare, finance, retail, and more.","email":"info@10pearls.com","telephone":"+44 7957 620104","legalName":"10Pearls"},{"@type":"Person","@id":"https:\/\/10pearls.com\/uk\/#\/schema\/person\/30a3e41d42f83257c851d0b716a592ed","name":"Bilal Khalid","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/bf7fde25f986fab31d153cf3544480147588e5e29446b5515b4fe18999d74056?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/bf7fde25f986fab31d153cf3544480147588e5e29446b5515b4fe18999d74056?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bf7fde25f986fab31d153cf3544480147588e5e29446b5515b4fe18999d74056?s=96&d=mm&r=g","caption":"Bilal Khalid"}}]}},"_links":{"self":[{"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/posts\/216968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/comments?post=216968"}],"version-history":[{"count":13,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/posts\/216968\/revisions"}],"predecessor-version":[{"id":217196,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/posts\/216968\/revisions\/217196"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/media\/216971"}],"wp:attachment":[{"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/media?parent=216968"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/categories?post=216968"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/10pearls.com\/uk\/wp-json\/wp\/v2\/tags?post=216968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}